Another personal obsession:Study: Retailers Are Ignoring More Than 80% Of Customers’ Social Media Requests

Sprout Social finds most merchants fail to respond to consumer questions on Facebook and Twitter, a problem compounded during the holiday shopping season when the volume of requests increases.

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from Marketing Land - Internet Marketing News, Strategies & Tips http://marketingland.com/study-retailers-are-ignoring-more-than-80-of-customers-social-media-requests-150497
via Mister Fire