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viernes, 30 de agosto de 2024

How to Create an Ebook From Start to Finish [Free Ebook Templates]

Learning how to create an ebook can be overwhelming. Not only do you have to write the content, but you also need to design and format it into a professional-looking document that people will want to download and read.

→ Download Now: 36 Free Ebook Templates

To help you get started, I’ve gathered some of my favorite lessons — both from my experience and from the experts.

Don’t worry, it’s not as intimidating as it sounds. I’ll also share some helpful tools and templates you can use to create, publish, and sell your ebook.

In this article:

definition of what is an ebook

Ebook Benefits

Statista reports that by 2024, the global ebook market is projected to bring in $14.61 billion in sales. Keeping in line with that prediction, the market will increase at 1.62% per year, with a predicted volume of $15.33 billion by 2027.

So if you’re wondering if now is a great time to try out an ebook for your business, I’m here to convince you.

Lead magnets come in many forms, but the ebook still reigns supreme. They give the reader:

      • In-depth digital content in an environment largely overrun with quick headlines and soundbites.
      • Visual data that compliments the editorial content.
      • On-demand access to the ebook content.

Writing ebooks benefits your business, too. Turning a profit, acquiring new customers, generating buzz, and becoming an industry thought leader are just a few advantages of this type of content.

Let's say, however, that you have a fantastic blog full of long-form content. Why in the world would you want to offer your readers an ebook? Is it even worth your time?

list of benefits of ebookEbook Advantages for Content CreatorsEbooks can incentivize website visitors. You can put it behind an opt-in or “gate,” incentivizing your website visitor to become a lead if they want the information.Ebooks have unique design capabilities. In some ways, ebooks have design capabilities like in-depth charts, graphs, and full-page images, which you may not be able to achieve on your blog.Ebook distribution doesn't have additional costs. After the initial creation of the ebook, you can distribute the file a multitude of times with no additional production cost. They also have no associated shipping fees.You can embed links into ebooks. You can embed links to other media in the ebook file, encouraging the reader to engage with your content further.Perhaps more importantly, ebooks offer several advantages for your audience:

      • Ebooks are portable. They can be stored on many devices without any associated physical storage space.
      • The reader gets the choice to print the ebook out. If they want to consume the information in a traditional physical format. Otherwise, the digital format is environmentally friendly.
      • Ebooks are more accessible. They give readers the ability to increase font sizes and/or read aloud with text-to-speech.
      • Ebooks are easily searchable. If the reader is looking for something specific, searching for it is a search bar away.

Moreover, with lead generation being the top goal for content marketing, ebooks are an essential part of a successful inbound marketing program.

In this post, I’ll walk you through the ins and outs of creating an ebook and will share my process of creating an ebook of my own. And if you’re worried about a lack of design skills, I’ve got you covered there, too.

Ebooks can increase the visibility and credibility of your business while positioning your brand as a thought leader in your industry. However, these ebooks can sometimes be hard to write, even though they offer many benefits.

Here are some proven tips I recommend to help you write excellent ebooks.

1. Choose a topic that matches your audience's needs.

Remember: The goal of your ebook is to generate leads for your sales team, so pick a topic that will make it easy for a prospect to go from downloading your ebook to having a conversation with your sales team.

This means your ebook should stay consistent with the topics you cover in your other content distribution channels.

Rather, it‘s your opportunity to do a deep dive into a subject you’ve only lightly covered until now, but something your audience wants to learn more about.

For example, in listening to sales and customer calls here at HubSpot, I’ve learned that creating ebooks is a massive obstacle for our audience, who are marketers themselves.

So if I can provide not only this blog post but resources to make ebook creation easier, I’m focusing on the right topic that will naturally lead to a sales conversation.

checklist for how to write an ebook

Here are some sample ebook titles to consider to get your creative juices flowing.

      • X Best Practices for [Insert Industry/Topic]
      • An Introduction to [Insert Industry/Topic]
      • X Common Questions About [Insert Industry/Topic] Answered
      • X [Insert Industry/Topic] Statistics For Better Decision-Making
      • Learn From The Best: X [Insert Industry/Topic] Experts Share Insights

Note: Replace “X” with the appropriate number. You can also use our free Blog Topic Generator tool to develop more ideas. Most blog topics can be comprehensive enough to serve as longer-form ebook topics.

Pro tip: From personal experience, I can tell you that instead of adopting a generic approach, you should delve deeper and focus on a specific audience group to learn about their motivations, preferences, and problems.

Remember, everyone can‘t be your audience, as covering everyone’s pain points in a single book is difficult.

For this blog post, I will use the PowerPoint version of template two from our collection of five free ebook templates. Through each section of this post, I'll provide a side-by-side of the template slide and how I customized it.

Below, you'll see my customized cover with my sales-relevant ebook topic. For help with writing compelling titles for your ebooks, check out the tips in this blog post.

customized ebook cover using free Hubspot template

2. Conduct research.

Although you probably have quite a bit of knowledge about your topic already, you still need to figure out what exactly your audience wants to know about and how you can make your ebook stand out from others in the market.

When I’m doing research for my ebook, here’s how I approach it:

      • Read through existing publications about your topic and identify knowledge gaps and areas that require further exploration. During your research, take the time to address those unanswered questions to make your ebook more comprehensive and valuable.
      • Conduct keyword research to find keywords and phrases that are related to the topic you are writing about. By doing this, you can uncover trends about your subject and better reach users who want to learn more about the topic.
      • Gather original data and insights to differentiate your ebook from other sources and position yourself as an authority on your topic. If you’re able, reach out to industry experts and conduct interviews to collect unique information. You can also send out surveys to your audience to get statistics to support your content.

Once you’ve gathered all your information, make sure you verify that it is all accurate and up-to-date. Also, be sure to keep your findings organized, so you can easily go back and reference them as you’re writing your ebook.

Pro tip: I‘d also suggest you look at your blog posts related to the topic. This provides invaluable information, such as showing you what questions your target audience asks.

It can be a checkpoint to see if you’re heading in the right direction. If it's something else, either reconsider the focus of your ebook or check to see how you can include it.

3. Outline each chapter of your ebook.

The introduction to your ebook should set the stage for the book’s content and draw the reader in.

What will you cover in your ebook? How will the reader benefit from reading it? For tips on how to write an effective introduction, check out this post.

Some ebook creators say that an ebook is simply a series of blog posts stitched together. While I agree you should treat each chapter as an individual blog post, the chapters of your ebook should also flow fluidly from one to the other.

The best way to outline your ebook is by thinking of it as a crash course on the sales-relevant topic you selected. In my example of creating an ebook, I know I need to cover how to:

      • Write effective copy
      • Design an ebook
      • Optimize ebooks for lead generation and promotion

While my example has a few chapters, keep in mind that your ebook does not need to be lengthy.

Here’s a golden rule to follow regarding ebook length: Write what is needed to educate your audience about your selected topic effectively.

If your ebook requires five pages, great! If it requires 30 pages, so be it. Just don't waste words thinking you need to write a lengthy ebook.

Let’s now move on to the actual copy you’re writing.

creating an ebook table of contents from template

Pro Tip: In my experience, I also found that taking myself on the reader’s journey helped me understand the outline better. So, ask yourself where you want the reader to involve themselves and where they should end up eventually.

4. Break down each chapter as you write.

Get writing! Here, you can approach each chapter the way you might write a long blog post — by compartmentalizing each chapter into smaller sections or bullet points, as shown in the picture below.

This helps you write simply and clearly, rather than using sophisticated language to convey each point. It's the most effective way to educate readers and help them understand the new material you’re providing.

Be sure to maintain a consistent structure across each chapter, as well.

This helps you establish natural transitions between each chapter so there's a clear progression from one chapter to the next (simply stitching blog posts together can rob you of this quality).

These practices should hold true for all your other marketing efforts, such as email marketing, call-to-action creation, and landing page development. “Clarity trumps persuasion,” as Dr. Flint McGlaughlin of MECLABS often says.

Want to make sure you're keeping your ebook exciting for readers? Here are some key tips I’ve found to be most helpful:

      • Use keywords in the title that emphasize the value of your offer. Examples include adjectives like “amazing,” “awesome,” or “ultimate.”
      • Keep your format consistent so you create a mental model for readers and enhance their understanding of the material.
      • When appropriate, use formatting — like bulleted lists, bold text, italics, and font size changes — to draw people’s eyes to your most important content or emphasize specific points you want readers to remember.

creating an ebook from start to finish with design template

Pro tip: I‘ve also found that the saying "less is more" is handy when you’re in the deep trenches of writing. You don‘t want your readers feeling under or overloaded with information, so I find that a solid balance of content keeps them interested.

Plus, you can ask for a second opinion once you’re done to see if the information is too much to digest.

5. Design your ebook.

Our downloadable ebook templates are offered in both PowerPoint and InDesign.

For this example, I'll show you how to do it in PowerPoint since more people have access to that software. (If you need a refresher, here’s a beginner-friendly guide on how to use PowerPoint.)

We only have one “chapter page” in the template (slide three). To create additional chapter pages, or any pages really, simply right-click the slide and choose Duplicate Slide.

This will make a copy of your slide and allow you to drag it to its proper place in your ebook via the sidebar or Slide Sorter section of PowerPoint. You can then customize it for any subsequent chapters.

creating an ebook from start to finish, working on design of chapters

Pro tip: I think it’s good to set up some brand guidelines and stick to them when designing your ebook. If you publish more in the future, your target audience will eventually grasp who you are and what your business is about.

This will ensure that everything you do is consistent and that you’re considered a professional.

6. Use the right colors.

Ideally, our free ebook templates would magically match your brand colors. But they probably don’t; this is where you get to truly personalize your work.

However, because ebooks offer more real estate for color than your logo or website, it’s good to consider secondary colors within your brand's color palette. Ebooks are where this color scheme can truly shine.

To learn how to add your brand's colors to PowerPoint, check out this blog post. That way, you can customize the color scheme in our ebook templates to match your brand!

Pro tip: I’ve also found using colors to emphasize a particular word or key points useful. Red can emphasize something, while yellow can highlight something.

Remember, every color has a purpose in designing content assets and can influence how information is displayed.

7. Incorporate visuals.

Images and graphics in ebooks are hard to get right. The key to making them fit well is to think of them as complementary to your writing.

Whether you add them during or after you’ve finished writing your ebook’s copy, your visuals should serve to highlight an important point you’re making or deconstruct the meaning of a concept in an easy-to-understand, visual way.

Images shouldn’t just be there to make the ebook easy on the eyes. Rather, they should be used to enhance the reader’s understanding of the material you’re covering.

If you need help gathering visuals, we have three sets of free stock photos that might help you along the way:

And if you're compiling a data-heavy ebook, you might want to download our free data visualization ebook for tips about designing compelling charts and graphs for your content.

creating an ebook and adding visual elements and images

Pro tip: I’d argue one of the most crucial aspects to consider when writing your ebook is thinking about what data/ insight or quote you could present in a visual form.

Think about using images or links to videos, providing them with an all-round experience. So, when writing, jot down where you think images or visuals could be used.

8. Highlight quotes or stats

Another way to enhance your ebook is by highlighting quotes or stats within your design. Just be sure the quote or stat you're using genuinely adds value to the content.

Whether you're emphasizing a quote or adding a visual, keep all your content within the same margins.

If your copy is consistently one-inch indented on your page from both the left and right sides, keep your designed elements aligned using that same spacing.

creating an ebook and adding quotes and stats to content

Pro tip: I’m a big fan of large graphics or quotes, but occasionally, a good dose of white space is just as crucial. So, incorporating a lot of text, images, quotes, and statistics is great, but you also want to keep everything balanced.

9. Place appropriate calls to action within your ebook.

Now that your content is written and designed, it's time to optimize it for lead generation, reconversion, and promotion.

Think about how you got here — you clicked on a call-to-action (CTA) in an email, on a social media post, or somewhere else.

A CTA is a link or visual object that entices the visitor to click and arrive at a landing page that will get them further engaged with your company.

Since your ebook readers have probably converted into leads to get their hands on your ebook, use the CTAs within your ebook to reconvert your readers and propel them further down your marketing funnel.

For instance, a CTA can lead to another offer, your annual conference's registration page, or even a product page.

Depending on what this next action is, CTAs can be an in-line rectangle or a full-page teasing the next offer (see both images below).

To hyperlink the CTA in your ebook (or any image or text in your ebook) to your destination URL, simply go to Insert >> Hyperlink in PowerPoint.

creating an ebook and adding CTAs into the content

Note: We've even designed 50 customizable calls-to-action in PowerPoint you can download and use in your ebooks. You can grab them here.

Now, we don’t have a dedicated CTA template slide in the PowerPoint ebook templates ... but it’s still simple.

You just have to duplicate the Header/Subheader slide and customize the copy or add images as needed. You can also go to Insert >> New Slide and work from there.

Pro tip: I‘ve found it’s ideal to put CTA links between your ebook‘s chapters — or, better yet, at the end of each one or right after the conclusion. But make sure that you’re subtle with your CTAs, as you wouldn't want to put off your readers.

10. Convert it into a PDF.

Once you’ve finished writing your ebook — CTAs and all — it’s time to convert it to the right file type, so it's transferable from you to your recipient.

To convert your ebook to a PDF, click File >> Save As in the ebook template you have open. Then, under File Format, select PDF and select a destination on your computer for this new file.

Why can’t you just attach what you have to a landing page and be done with it? Word documents, PowerPoints, and similar templates are perfect for creating your ebook but not for delivering it.

Because these templates are editable, the contents of your ebook are too easily corrupted, distorted, or even lost when moving from your computer to the hands of your future leads. That’s where PDFs come in.

You've seen these letters at the end of files before. Short for Portable Document Format, the .PDF file type essentially freezes your ebook so it can be displayed clearly on any device. A popular alternative to PDFs is the .EPUB file type.

See a comparison of EPUB to PDF here.

Pro tip: One reason I believe shifting to PDFs is important is because you can also share them as links. This makes it much easier to spread your ebook around, and your readers won’t need to download it if they don’t want to.

11. Create a dedicated landing page for your ebook.

Your ebook should be available for download through a landing page on your site.

A landing page is a web page that promotes/describes your offer and provides a form that visitors need to fill out with their contact information to access your ebook.

This is how you can convert your visitors into business leads that your sales team can ultimately follow up with.

For instance, you went through this landing page to access this ebook template.

If you’re still not sure how to get started, download this free ebook to learn more about optimizing your landing pages for conversion.

creating an ebook and a dedicated landing page

And if you‘re looking for a faster, easier way to create your ebook landing page, check out HubSpot’s free Campaign Assistant tool. Instead of writing and editing for hours, Campaign Assistant can generate your copy with just a few clicks.

creating landing page for ebook

Pro tip: I recommend that you don’t forget about SEO when creating your landing page. It can make or break your conversion rate. Optimize meta tags and include relevant keywords, especially for your ebook.

12. Promote your ebook and track its success.

Once your landing page is all set, you can use that destination URL to promote your ebook across your marketing channels.

However, in 2024, almost 80% of writers said marketing was the hardest aspect of the ebook process. As of this year, authors have dedicated more than thirty-one hours and $617 on marketing per month to promoting their ebooks.

So, I’ve shared five ways you can do this:

      • Advertise your new ebook on your website. For example, feature a CTA or link to your offer’s landing page on your resources page or even your homepage.
      • Promote your ebook through your blog. For instance, consider publishing an excerpt of your ebook as a blog post. Or write a separate blog article on the same topic as your ebook, and link to it at the end of your post using a call-to-action to encourage readers to keep learning. (Note: This very blog post is the perfect example of how to promote an offer you created with a blog post.)
      • Send a segmented email to contacts who have indicated an interest in receiving offers from your company.
      • Leverage paid advertising and co-marketing partnerships that will help you promote your ebook to a new audience.
      • Publish posts to social media with a link to your ebook. You can also increase social shares by creating social media share buttons within your ebook, such as the ones at the bottom right of this ebook.

Apart from these, you can also use other marketing strategies to promote your ebook. In fact, I could dedicate a whole blog to how you should market your ebook (check that post out here).

After your content is launched and promoted across your marketing channels, you’ll also want marketing analytics to measure your live product's success.

For instance, you should have landing page analytics that give you insight into how many people downloaded your ebook and converted into leads.

You should also have closed-loop analytics that show how many of those people ultimately converted into opportunities and customers for your business.

And with that, we've built an ebook, folks! You can check out the packaged version of the example I built here:

how to make an ebook

After your content is launched and promoted across your marketing channels, you’ll need to have marketing analytics to measure your ebooks' success.

For instance, have landing page analytics that give you insight into how many people downloaded your ebook or show how many of those downloaders converted into opportunities and customers for your business.

image of hubspot free download datavisualization 101

Data Visualization 101: How to Design Charts and Graphs [Free Download]

Pro tip: I suggest that you don‘t wait until you’re done writing your ebook to promote it. To engage your readers, think about posting teasers on Instagram Stories or sending out a survey about your book cover.

You can even tease your audience by offering them some insights from your ebook. Everyone loves taking a look behind the scenes.

How to Publish an Ebook

Publishing an ebook can be a great way to share your message or content with a wider audience. Here's a step-by-step guide on how to publish an ebook.

1. Convert to eBook format.

Converting your ebook to the appropriate format is necessary to ensure compatibility with your readers and their devices. It allows you to incorporate responsive design elements and preserve the layout of your book.

It provides a consistent reading experience across various devices, ultimately increasing the reach and accessibility of your ebook.

What ebook file format should you use?

Ebooks can be saved in one of several formats. Depending on your end-user, though, you might find a use for any of the following file types:

PDF

PDFs are likely the most well-known file type. The “PDF” extension stands for “Portable Document Format,” and is best for ebooks that are meant to be read on a computer (digital marketers, you’ll want to remember this one).

EPUB

This file type stands for “Electronic Publication,” and is a more flexible ebook format. By that, I mean EPUB ebooks can “reflow” their text to adapt to various mobile devices and tablets.

This allows the ebook‘s text to move on and off different pages based on the device’s size on which a user is reading the ebook.

They're particularly helpful for viewing on smaller screens, such as smartphones and the Nook from Barnes and Noble.

MOBI

The MOBI format originated from the Mobipocket Reader software, which was purchased by Amazon in 2005 but was later shut down in 2016.

However, the MOBI file extension remains a popular ebook format compatible across the major e-readers (except the Nook).

While the format has some limitations, such as not supporting audio or video, it supports DRM, which protects copyrighted material from being copied for distribution or viewed illegally.

Newer Kindle formats are based on the original MOBI file types.

AZW

This is an ebook file type designed for the Kindle, an e-reader device by Amazon. However, users can also open this file format on smartphones, tablets, and computers through the Kindle app.

ODF

ODF stands for OpenDocument Format, a file type meant primarily for OpenOffice, a series of open-source content creation programs similar to Microsoft Office.

IBA

IBA is the proprietary ebook format for the Apple iBooks Author app. This format does support video, sound, images, and interactive elements, but it is only used for books written in iBooks. It is not compatible with other e-readers.

2. Choose a publishing platform.

When choosing a platform, consider factors like reach, royalty rates, distribution channels, ease of use, and the preferences of your target audience.

It may also be worth exploring regional or specialized platforms depending on your ebook's niche or target market.

Here are some popular options:

Amazon Kindle Direct Publishing (KDP)

KDP is one of the most popular self-publishing platforms.

It allows you to publish and sell your ebook on the Kindle Store, accessible by millions of Kindle e-readers and Kindle apps.

KDP offers various promotional tools and provides global distribution options.

Apple Books

Apple Books (formerly iBooks) is the ebook platform for Apple devices, including iPhones, iPads, and macOS devices. It provides a seamless reading experience and allows you to publish and sell your ebook on the Apple Books store.

Barnes & Noble Press

Barnes & Noble Press (formerly Nook Press) is the self-publishing platform for Barnes & Noble, one of the largest booksellers in the United States. It allows you to publish and sell your ebook on the Barnes & Noble website and Nook devices.

Kobo Writing Life

Kobo Writing Life is an ebook self-publishing platform associated with Kobo e-readers and apps. It offers global distribution and the ability to set pricing, promotions, and earn royalties from sales.

Draft2Digital

Draft2Digital is a user-friendly ebook distribution platform that helps you publish and distribute your ebook to multiple retailers, such as Amazon, Apple Books, Kobo, Barnes & Noble, and more.

It simplifies the process by handling the conversion, distribution, and payment aspects for you.

3. Create an account and upload your ebook.

Sign up for an account on your chosen platform. Provide the necessary information, such as your name, address, and payment details if required as given in the example below.

how to create and upload your ebook to Kindle

Image Source

Once your account is created, follow the platform’s instructions to upload your ebook file and cover design. Ensure that the files meet the platform’s formatting and size requirements.

You’ll also need to fill out the book details, including title, author name, description, and categories or genres. These details help readers discover and understand your ebook.

4. Set pricing and royalties.

Determine the pricing for your ebook. This determines how much revenue you can generate from each sale. By setting the right price, you can ensure your ebook is competitive in the market while maximizing your earnings.

Once you have your price set, you’ll want to determine your royalty rates, which is the percentage of the ebook's price that you earn as the author or publisher for each sale.

Different ebook publishing platforms offer various royalty structures, and it's important to understand the rates and terms they provide. By setting royalties, you can calculate and predict your earnings from each sale.

You may also want to consider offering your ebook for free.

Although it wouldn’t help generate direct revenue for your company, it can still enhance exposure and attract a larger readership, leading to word-of-mouth promotion and potentially increasing future sales.

Plus, it provides an opportunity to generate leads and build an email list for future engagement.

5. Preview and publish.

Before publishing, preview your ebook to ensure it looks as intended and ensure there are no errors or formatting issues. Once you're satisfied, click the publish button to make your ebook available for purchase.

Keep in mind that the steps mentioned above are general guidelines, and the specific uploading process may vary based on the platform you choose to publish your ebook with.

how to publish and sell your ebook on Google Play

Image Source

Ebook Ideas

So, what should you write about in your ebook? I’ll answer that question with another question: What do you want your readers to get out of this ebook?

To identify an ebook idea that suits your audience, consider the type of ebook you’re trying to create. Here are a few ideas.

New Research

Conducting an experiment or business survey? This is a great way to develop proprietary knowledge and become a thought leader in your industry. But how will you share your findings with the people who care about it?

Create an ebook that describes the experiment, what you intended to find out, the results of the experiment, and what these findings mean for your readers and the market at large.

Case Study

People love success stories, especially if these people are on the fence about purchasing something from you. If you have a client whose business you're particularly proud to have, why not tell their story in an ebook?

Ebook case studies show your buyers that other people trust you and have benefited from your product or service.

In your ebook, describe what your client's challenge was, how you connected with them, and how you were able to help your client solve their challenge and become successful.

Product Demo

The more complex your product is, the more information your customers will need to use it correctly.

If your product or service has many use cases or it's hard to set up alone, dedicate a brief ebook to showing people how to make the most out of it.

For instance, in the first section of your ebook, you can explain how to launch your product or service. The second section can break down the individual features and purposes your product is best used for.

Interview

Are you interested in interviewing a well-known person in your market?

Perhaps you‘ve already sat down with an influencer to pick their brain about the industry’s future. Package this interview into an ebook, making it easy for your customers to read and share your inside scoop.

Playbook

A “playbook” is a document people can use when taking on a new project or concept that is foreign to them. Think of it like a cheat sheet, full of tips and tricks that help your customers get better at what they do.

When done right, a playbook equips your customers with the information they would need to excel when using your product.

For example, a software vendor for IT professionals might create a “virus protection playbook” that makes support teams better at preventing viruses for their respective companies.

Blog Post Series

Sometimes, the best ebook for your business is already strewn across a series of blog posts. If you've spent the last month writing articles all on the same subject for your business, imagine how these posts would look stitched together?

Each article can begin a new chapter.

Then, once this ebook is created, you can promote it on a landing page, link to this landing page from each blog post, and generate leads from readers who want to download the entire blog series in one convenient ebook.

Ebook FAQs

Are ebooks profitable?

Yes, they can be.

Ebooks are high-volume, low-sales-price offers.

This means you’ll need to sell many of them at a relatively low price point to compete in the market and turn a significant profit. Depending on your industry, ebooks can range from free to more than $100.

Before setting a price for your ebook, do some research. Determine who your audience is, what they’re willing to pay, and how many people within your target market might be ready to buy it.

Then, determine the platforms through which you’ll sell your ebook. Amazon? Apple Books? Your website? You can research how much ebooks usually go for on these sites and incorporate this insight into your pricing strategy.

How is an ebook structured?

There‘s no set rule for organizing your content into an ebook. It generally mimics the structure of a novel or textbook (depending on what it is you’re writing about). But, you should be sure to adhere to some aspects of an ebook.

Ebooks typically have a system of chapters and supporting images. Like a blog post, they also do well when further segmenting their text with subheaders that break down the discussion into specific sections.

If you're writing about professional sports, for example, and one of your chapters is about Major League Baseball (MLB) in the U.S., you might want to establish subchapters about the various teams belonging to the MLB.

What can an ebook be about?

Anything. Well, within reason.

Ebooks are simply a marketer's way of delivering lots of critical information in a form their potential customers are most willing to read.

For example, an environmental company might write an ebook about water conservation. They might also focus an ebook entirely on using their water-saving product or how it helped a customer solve a problem.

Research is a significant part of ebook creation, no matter your ebook's topic. Contrary to short-form content like articles and videos, the content of an ebook is predicated on trust and evidence.

A user who obtains (or requests access to) your ebook wants the full story, not just the bullet points. That includes all the content and testing you went through to produce the ebook.

Can you edit an ebook?

Nope.

An ebook can‘t be edited once it’s been saved in one of the major file formats, so it's best to ensure you have an editable version saved in a program like Microsoft Word.

But why would you want your ebook to be uneditable? Making ebooks uneditable ensures the content remains unchanged — both the format and the information — as it's shared between multiple users.

You can edit ebooks if they're saved using an editable PDF, a feature that is specific to Adobe Acrobat. If you have the software, learning how to edit PDFs is simple with Acrobat's user-friendly interface.

How do you read an ebook?

You can read an ebook on many different devices: iPhone, Android smartphones, a Macbook, PC, and e-readers such as the Nook and Kindle.

The latter two devices are typically used to read novels in digital form. Nook and Kindle owners can store thousands of books (literally) on a single Nook or Kindle.

Share your expertise in an ebook.

Ebooks are one of the top converting lead magnets a business can offer to its audience. Creating an ebook is all about delivering high value at a low price point to generate a high sales volume.

Ebooks work well for new businesses looking for brand awareness and established companies securing a spot as an industry thought leader.

So long as you and your team have outlined what success looks like for your ebook launch, you’ll reap the rewards of this stand-alone asset for months — or even years — to come.

So get started on your ebook using the free template available in the offer below.

Editor's note: This post was originally published in November 2018 and has been updated for comprehensiveness.



from Marketing https://blog.hubspot.com/marketing/how-to-create-an-ebook-free-templates

Learning how to create an ebook can be overwhelming. Not only do you have to write the content, but you also need to design and format it into a professional-looking document that people will want to download and read.

→ Download Now: 36 Free Ebook Templates

To help you get started, I’ve gathered some of my favorite lessons — both from my experience and from the experts.

Don’t worry, it’s not as intimidating as it sounds. I’ll also share some helpful tools and templates you can use to create, publish, and sell your ebook.

In this article:

definition of what is an ebook

Ebook Benefits

Statista reports that by 2024, the global ebook market is projected to bring in $14.61 billion in sales. Keeping in line with that prediction, the market will increase at 1.62% per year, with a predicted volume of $15.33 billion by 2027.

So if you’re wondering if now is a great time to try out an ebook for your business, I’m here to convince you.

Lead magnets come in many forms, but the ebook still reigns supreme. They give the reader:

      • In-depth digital content in an environment largely overrun with quick headlines and soundbites.
      • Visual data that compliments the editorial content.
      • On-demand access to the ebook content.

Writing ebooks benefits your business, too. Turning a profit, acquiring new customers, generating buzz, and becoming an industry thought leader are just a few advantages of this type of content.

Let's say, however, that you have a fantastic blog full of long-form content. Why in the world would you want to offer your readers an ebook? Is it even worth your time?

list of benefits of ebookEbook Advantages for Content CreatorsEbooks can incentivize website visitors. You can put it behind an opt-in or “gate,” incentivizing your website visitor to become a lead if they want the information.Ebooks have unique design capabilities. In some ways, ebooks have design capabilities like in-depth charts, graphs, and full-page images, which you may not be able to achieve on your blog.Ebook distribution doesn't have additional costs. After the initial creation of the ebook, you can distribute the file a multitude of times with no additional production cost. They also have no associated shipping fees.You can embed links into ebooks. You can embed links to other media in the ebook file, encouraging the reader to engage with your content further.Perhaps more importantly, ebooks offer several advantages for your audience:

      • Ebooks are portable. They can be stored on many devices without any associated physical storage space.
      • The reader gets the choice to print the ebook out. If they want to consume the information in a traditional physical format. Otherwise, the digital format is environmentally friendly.
      • Ebooks are more accessible. They give readers the ability to increase font sizes and/or read aloud with text-to-speech.
      • Ebooks are easily searchable. If the reader is looking for something specific, searching for it is a search bar away.

Moreover, with lead generation being the top goal for content marketing, ebooks are an essential part of a successful inbound marketing program.

In this post, I’ll walk you through the ins and outs of creating an ebook and will share my process of creating an ebook of my own. And if you’re worried about a lack of design skills, I’ve got you covered there, too.

Ebooks can increase the visibility and credibility of your business while positioning your brand as a thought leader in your industry. However, these ebooks can sometimes be hard to write, even though they offer many benefits.

Here are some proven tips I recommend to help you write excellent ebooks.

1. Choose a topic that matches your audience's needs.

Remember: The goal of your ebook is to generate leads for your sales team, so pick a topic that will make it easy for a prospect to go from downloading your ebook to having a conversation with your sales team.

This means your ebook should stay consistent with the topics you cover in your other content distribution channels.

Rather, it‘s your opportunity to do a deep dive into a subject you’ve only lightly covered until now, but something your audience wants to learn more about.

For example, in listening to sales and customer calls here at HubSpot, I’ve learned that creating ebooks is a massive obstacle for our audience, who are marketers themselves.

So if I can provide not only this blog post but resources to make ebook creation easier, I’m focusing on the right topic that will naturally lead to a sales conversation.

checklist for how to write an ebook

Here are some sample ebook titles to consider to get your creative juices flowing.

      • X Best Practices for [Insert Industry/Topic]
      • An Introduction to [Insert Industry/Topic]
      • X Common Questions About [Insert Industry/Topic] Answered
      • X [Insert Industry/Topic] Statistics For Better Decision-Making
      • Learn From The Best: X [Insert Industry/Topic] Experts Share Insights

Note: Replace “X” with the appropriate number. You can also use our free Blog Topic Generator tool to develop more ideas. Most blog topics can be comprehensive enough to serve as longer-form ebook topics.

Pro tip: From personal experience, I can tell you that instead of adopting a generic approach, you should delve deeper and focus on a specific audience group to learn about their motivations, preferences, and problems.

Remember, everyone can‘t be your audience, as covering everyone’s pain points in a single book is difficult.

For this blog post, I will use the PowerPoint version of template two from our collection of five free ebook templates. Through each section of this post, I'll provide a side-by-side of the template slide and how I customized it.

Below, you'll see my customized cover with my sales-relevant ebook topic. For help with writing compelling titles for your ebooks, check out the tips in this blog post.

customized ebook cover using free Hubspot template

2. Conduct research.

Although you probably have quite a bit of knowledge about your topic already, you still need to figure out what exactly your audience wants to know about and how you can make your ebook stand out from others in the market.

When I’m doing research for my ebook, here’s how I approach it:

      • Read through existing publications about your topic and identify knowledge gaps and areas that require further exploration. During your research, take the time to address those unanswered questions to make your ebook more comprehensive and valuable.
      • Conduct keyword research to find keywords and phrases that are related to the topic you are writing about. By doing this, you can uncover trends about your subject and better reach users who want to learn more about the topic.
      • Gather original data and insights to differentiate your ebook from other sources and position yourself as an authority on your topic. If you’re able, reach out to industry experts and conduct interviews to collect unique information. You can also send out surveys to your audience to get statistics to support your content.

Once you’ve gathered all your information, make sure you verify that it is all accurate and up-to-date. Also, be sure to keep your findings organized, so you can easily go back and reference them as you’re writing your ebook.

Pro tip: I‘d also suggest you look at your blog posts related to the topic. This provides invaluable information, such as showing you what questions your target audience asks.

It can be a checkpoint to see if you’re heading in the right direction. If it's something else, either reconsider the focus of your ebook or check to see how you can include it.

3. Outline each chapter of your ebook.

The introduction to your ebook should set the stage for the book’s content and draw the reader in.

What will you cover in your ebook? How will the reader benefit from reading it? For tips on how to write an effective introduction, check out this post.

Some ebook creators say that an ebook is simply a series of blog posts stitched together. While I agree you should treat each chapter as an individual blog post, the chapters of your ebook should also flow fluidly from one to the other.

The best way to outline your ebook is by thinking of it as a crash course on the sales-relevant topic you selected. In my example of creating an ebook, I know I need to cover how to:

      • Write effective copy
      • Design an ebook
      • Optimize ebooks for lead generation and promotion

While my example has a few chapters, keep in mind that your ebook does not need to be lengthy.

Here’s a golden rule to follow regarding ebook length: Write what is needed to educate your audience about your selected topic effectively.

If your ebook requires five pages, great! If it requires 30 pages, so be it. Just don't waste words thinking you need to write a lengthy ebook.

Let’s now move on to the actual copy you’re writing.

creating an ebook table of contents from template

Pro Tip: In my experience, I also found that taking myself on the reader’s journey helped me understand the outline better. So, ask yourself where you want the reader to involve themselves and where they should end up eventually.

4. Break down each chapter as you write.

Get writing! Here, you can approach each chapter the way you might write a long blog post — by compartmentalizing each chapter into smaller sections or bullet points, as shown in the picture below.

This helps you write simply and clearly, rather than using sophisticated language to convey each point. It's the most effective way to educate readers and help them understand the new material you’re providing.

Be sure to maintain a consistent structure across each chapter, as well.

This helps you establish natural transitions between each chapter so there's a clear progression from one chapter to the next (simply stitching blog posts together can rob you of this quality).

These practices should hold true for all your other marketing efforts, such as email marketing, call-to-action creation, and landing page development. “Clarity trumps persuasion,” as Dr. Flint McGlaughlin of MECLABS often says.

Want to make sure you're keeping your ebook exciting for readers? Here are some key tips I’ve found to be most helpful:

      • Use keywords in the title that emphasize the value of your offer. Examples include adjectives like “amazing,” “awesome,” or “ultimate.”
      • Keep your format consistent so you create a mental model for readers and enhance their understanding of the material.
      • When appropriate, use formatting — like bulleted lists, bold text, italics, and font size changes — to draw people’s eyes to your most important content or emphasize specific points you want readers to remember.

creating an ebook from start to finish with design template

Pro tip: I‘ve also found that the saying "less is more" is handy when you’re in the deep trenches of writing. You don‘t want your readers feeling under or overloaded with information, so I find that a solid balance of content keeps them interested.

Plus, you can ask for a second opinion once you’re done to see if the information is too much to digest.

5. Design your ebook.

Our downloadable ebook templates are offered in both PowerPoint and InDesign.

For this example, I'll show you how to do it in PowerPoint since more people have access to that software. (If you need a refresher, here’s a beginner-friendly guide on how to use PowerPoint.)

We only have one “chapter page” in the template (slide three). To create additional chapter pages, or any pages really, simply right-click the slide and choose Duplicate Slide.

This will make a copy of your slide and allow you to drag it to its proper place in your ebook via the sidebar or Slide Sorter section of PowerPoint. You can then customize it for any subsequent chapters.

creating an ebook from start to finish, working on design of chapters

Pro tip: I think it’s good to set up some brand guidelines and stick to them when designing your ebook. If you publish more in the future, your target audience will eventually grasp who you are and what your business is about.

This will ensure that everything you do is consistent and that you’re considered a professional.

6. Use the right colors.

Ideally, our free ebook templates would magically match your brand colors. But they probably don’t; this is where you get to truly personalize your work.

However, because ebooks offer more real estate for color than your logo or website, it’s good to consider secondary colors within your brand's color palette. Ebooks are where this color scheme can truly shine.

To learn how to add your brand's colors to PowerPoint, check out this blog post. That way, you can customize the color scheme in our ebook templates to match your brand!

Pro tip: I’ve also found using colors to emphasize a particular word or key points useful. Red can emphasize something, while yellow can highlight something.

Remember, every color has a purpose in designing content assets and can influence how information is displayed.

7. Incorporate visuals.

Images and graphics in ebooks are hard to get right. The key to making them fit well is to think of them as complementary to your writing.

Whether you add them during or after you’ve finished writing your ebook’s copy, your visuals should serve to highlight an important point you’re making or deconstruct the meaning of a concept in an easy-to-understand, visual way.

Images shouldn’t just be there to make the ebook easy on the eyes. Rather, they should be used to enhance the reader’s understanding of the material you’re covering.

If you need help gathering visuals, we have three sets of free stock photos that might help you along the way:

And if you're compiling a data-heavy ebook, you might want to download our free data visualization ebook for tips about designing compelling charts and graphs for your content.

creating an ebook and adding visual elements and images

Pro tip: I’d argue one of the most crucial aspects to consider when writing your ebook is thinking about what data/ insight or quote you could present in a visual form.

Think about using images or links to videos, providing them with an all-round experience. So, when writing, jot down where you think images or visuals could be used.

8. Highlight quotes or stats

Another way to enhance your ebook is by highlighting quotes or stats within your design. Just be sure the quote or stat you're using genuinely adds value to the content.

Whether you're emphasizing a quote or adding a visual, keep all your content within the same margins.

If your copy is consistently one-inch indented on your page from both the left and right sides, keep your designed elements aligned using that same spacing.

creating an ebook and adding quotes and stats to content

Pro tip: I’m a big fan of large graphics or quotes, but occasionally, a good dose of white space is just as crucial. So, incorporating a lot of text, images, quotes, and statistics is great, but you also want to keep everything balanced.

9. Place appropriate calls to action within your ebook.

Now that your content is written and designed, it's time to optimize it for lead generation, reconversion, and promotion.

Think about how you got here — you clicked on a call-to-action (CTA) in an email, on a social media post, or somewhere else.

A CTA is a link or visual object that entices the visitor to click and arrive at a landing page that will get them further engaged with your company.

Since your ebook readers have probably converted into leads to get their hands on your ebook, use the CTAs within your ebook to reconvert your readers and propel them further down your marketing funnel.

For instance, a CTA can lead to another offer, your annual conference's registration page, or even a product page.

Depending on what this next action is, CTAs can be an in-line rectangle or a full-page teasing the next offer (see both images below).

To hyperlink the CTA in your ebook (or any image or text in your ebook) to your destination URL, simply go to Insert >> Hyperlink in PowerPoint.

creating an ebook and adding CTAs into the content

Note: We've even designed 50 customizable calls-to-action in PowerPoint you can download and use in your ebooks. You can grab them here.

Now, we don’t have a dedicated CTA template slide in the PowerPoint ebook templates ... but it’s still simple.

You just have to duplicate the Header/Subheader slide and customize the copy or add images as needed. You can also go to Insert >> New Slide and work from there.

Pro tip: I‘ve found it’s ideal to put CTA links between your ebook‘s chapters — or, better yet, at the end of each one or right after the conclusion. But make sure that you’re subtle with your CTAs, as you wouldn't want to put off your readers.

10. Convert it into a PDF.

Once you’ve finished writing your ebook — CTAs and all — it’s time to convert it to the right file type, so it's transferable from you to your recipient.

To convert your ebook to a PDF, click File >> Save As in the ebook template you have open. Then, under File Format, select PDF and select a destination on your computer for this new file.

Why can’t you just attach what you have to a landing page and be done with it? Word documents, PowerPoints, and similar templates are perfect for creating your ebook but not for delivering it.

Because these templates are editable, the contents of your ebook are too easily corrupted, distorted, or even lost when moving from your computer to the hands of your future leads. That’s where PDFs come in.

You've seen these letters at the end of files before. Short for Portable Document Format, the .PDF file type essentially freezes your ebook so it can be displayed clearly on any device. A popular alternative to PDFs is the .EPUB file type.

See a comparison of EPUB to PDF here.

Pro tip: One reason I believe shifting to PDFs is important is because you can also share them as links. This makes it much easier to spread your ebook around, and your readers won’t need to download it if they don’t want to.

11. Create a dedicated landing page for your ebook.

Your ebook should be available for download through a landing page on your site.

A landing page is a web page that promotes/describes your offer and provides a form that visitors need to fill out with their contact information to access your ebook.

This is how you can convert your visitors into business leads that your sales team can ultimately follow up with.

For instance, you went through this landing page to access this ebook template.

If you’re still not sure how to get started, download this free ebook to learn more about optimizing your landing pages for conversion.

creating an ebook and a dedicated landing page

And if you‘re looking for a faster, easier way to create your ebook landing page, check out HubSpot’s free Campaign Assistant tool. Instead of writing and editing for hours, Campaign Assistant can generate your copy with just a few clicks.

creating landing page for ebook

Pro tip: I recommend that you don’t forget about SEO when creating your landing page. It can make or break your conversion rate. Optimize meta tags and include relevant keywords, especially for your ebook.

12. Promote your ebook and track its success.

Once your landing page is all set, you can use that destination URL to promote your ebook across your marketing channels.

However, in 2024, almost 80% of writers said marketing was the hardest aspect of the ebook process. As of this year, authors have dedicated more than thirty-one hours and $617 on marketing per month to promoting their ebooks.

So, I’ve shared five ways you can do this:

      • Advertise your new ebook on your website. For example, feature a CTA or link to your offer’s landing page on your resources page or even your homepage.
      • Promote your ebook through your blog. For instance, consider publishing an excerpt of your ebook as a blog post. Or write a separate blog article on the same topic as your ebook, and link to it at the end of your post using a call-to-action to encourage readers to keep learning. (Note: This very blog post is the perfect example of how to promote an offer you created with a blog post.)
      • Send a segmented email to contacts who have indicated an interest in receiving offers from your company.
      • Leverage paid advertising and co-marketing partnerships that will help you promote your ebook to a new audience.
      • Publish posts to social media with a link to your ebook. You can also increase social shares by creating social media share buttons within your ebook, such as the ones at the bottom right of this ebook.

Apart from these, you can also use other marketing strategies to promote your ebook. In fact, I could dedicate a whole blog to how you should market your ebook (check that post out here).

After your content is launched and promoted across your marketing channels, you’ll also want marketing analytics to measure your live product's success.

For instance, you should have landing page analytics that give you insight into how many people downloaded your ebook and converted into leads.

You should also have closed-loop analytics that show how many of those people ultimately converted into opportunities and customers for your business.

And with that, we've built an ebook, folks! You can check out the packaged version of the example I built here:

how to make an ebook

After your content is launched and promoted across your marketing channels, you’ll need to have marketing analytics to measure your ebooks' success.

For instance, have landing page analytics that give you insight into how many people downloaded your ebook or show how many of those downloaders converted into opportunities and customers for your business.

image of hubspot free download datavisualization 101

Data Visualization 101: How to Design Charts and Graphs [Free Download]

Pro tip: I suggest that you don‘t wait until you’re done writing your ebook to promote it. To engage your readers, think about posting teasers on Instagram Stories or sending out a survey about your book cover.

You can even tease your audience by offering them some insights from your ebook. Everyone loves taking a look behind the scenes.

How to Publish an Ebook

Publishing an ebook can be a great way to share your message or content with a wider audience. Here's a step-by-step guide on how to publish an ebook.

1. Convert to eBook format.

Converting your ebook to the appropriate format is necessary to ensure compatibility with your readers and their devices. It allows you to incorporate responsive design elements and preserve the layout of your book.

It provides a consistent reading experience across various devices, ultimately increasing the reach and accessibility of your ebook.

What ebook file format should you use?

Ebooks can be saved in one of several formats. Depending on your end-user, though, you might find a use for any of the following file types:

PDF

PDFs are likely the most well-known file type. The “PDF” extension stands for “Portable Document Format,” and is best for ebooks that are meant to be read on a computer (digital marketers, you’ll want to remember this one).

EPUB

This file type stands for “Electronic Publication,” and is a more flexible ebook format. By that, I mean EPUB ebooks can “reflow” their text to adapt to various mobile devices and tablets.

This allows the ebook‘s text to move on and off different pages based on the device’s size on which a user is reading the ebook.

They're particularly helpful for viewing on smaller screens, such as smartphones and the Nook from Barnes and Noble.

MOBI

The MOBI format originated from the Mobipocket Reader software, which was purchased by Amazon in 2005 but was later shut down in 2016.

However, the MOBI file extension remains a popular ebook format compatible across the major e-readers (except the Nook).

While the format has some limitations, such as not supporting audio or video, it supports DRM, which protects copyrighted material from being copied for distribution or viewed illegally.

Newer Kindle formats are based on the original MOBI file types.

AZW

This is an ebook file type designed for the Kindle, an e-reader device by Amazon. However, users can also open this file format on smartphones, tablets, and computers through the Kindle app.

ODF

ODF stands for OpenDocument Format, a file type meant primarily for OpenOffice, a series of open-source content creation programs similar to Microsoft Office.

IBA

IBA is the proprietary ebook format for the Apple iBooks Author app. This format does support video, sound, images, and interactive elements, but it is only used for books written in iBooks. It is not compatible with other e-readers.

2. Choose a publishing platform.

When choosing a platform, consider factors like reach, royalty rates, distribution channels, ease of use, and the preferences of your target audience.

It may also be worth exploring regional or specialized platforms depending on your ebook's niche or target market.

Here are some popular options:

Amazon Kindle Direct Publishing (KDP)

KDP is one of the most popular self-publishing platforms.

It allows you to publish and sell your ebook on the Kindle Store, accessible by millions of Kindle e-readers and Kindle apps.

KDP offers various promotional tools and provides global distribution options.

Apple Books

Apple Books (formerly iBooks) is the ebook platform for Apple devices, including iPhones, iPads, and macOS devices. It provides a seamless reading experience and allows you to publish and sell your ebook on the Apple Books store.

Barnes & Noble Press

Barnes & Noble Press (formerly Nook Press) is the self-publishing platform for Barnes & Noble, one of the largest booksellers in the United States. It allows you to publish and sell your ebook on the Barnes & Noble website and Nook devices.

Kobo Writing Life

Kobo Writing Life is an ebook self-publishing platform associated with Kobo e-readers and apps. It offers global distribution and the ability to set pricing, promotions, and earn royalties from sales.

Draft2Digital

Draft2Digital is a user-friendly ebook distribution platform that helps you publish and distribute your ebook to multiple retailers, such as Amazon, Apple Books, Kobo, Barnes & Noble, and more.

It simplifies the process by handling the conversion, distribution, and payment aspects for you.

3. Create an account and upload your ebook.

Sign up for an account on your chosen platform. Provide the necessary information, such as your name, address, and payment details if required as given in the example below.

how to create and upload your ebook to Kindle

Image Source

Once your account is created, follow the platform’s instructions to upload your ebook file and cover design. Ensure that the files meet the platform’s formatting and size requirements.

You’ll also need to fill out the book details, including title, author name, description, and categories or genres. These details help readers discover and understand your ebook.

4. Set pricing and royalties.

Determine the pricing for your ebook. This determines how much revenue you can generate from each sale. By setting the right price, you can ensure your ebook is competitive in the market while maximizing your earnings.

Once you have your price set, you’ll want to determine your royalty rates, which is the percentage of the ebook's price that you earn as the author or publisher for each sale.

Different ebook publishing platforms offer various royalty structures, and it's important to understand the rates and terms they provide. By setting royalties, you can calculate and predict your earnings from each sale.

You may also want to consider offering your ebook for free.

Although it wouldn’t help generate direct revenue for your company, it can still enhance exposure and attract a larger readership, leading to word-of-mouth promotion and potentially increasing future sales.

Plus, it provides an opportunity to generate leads and build an email list for future engagement.

5. Preview and publish.

Before publishing, preview your ebook to ensure it looks as intended and ensure there are no errors or formatting issues. Once you're satisfied, click the publish button to make your ebook available for purchase.

Keep in mind that the steps mentioned above are general guidelines, and the specific uploading process may vary based on the platform you choose to publish your ebook with.

how to publish and sell your ebook on Google Play

Image Source

Ebook Ideas

So, what should you write about in your ebook? I’ll answer that question with another question: What do you want your readers to get out of this ebook?

To identify an ebook idea that suits your audience, consider the type of ebook you’re trying to create. Here are a few ideas.

New Research

Conducting an experiment or business survey? This is a great way to develop proprietary knowledge and become a thought leader in your industry. But how will you share your findings with the people who care about it?

Create an ebook that describes the experiment, what you intended to find out, the results of the experiment, and what these findings mean for your readers and the market at large.

Case Study

People love success stories, especially if these people are on the fence about purchasing something from you. If you have a client whose business you're particularly proud to have, why not tell their story in an ebook?

Ebook case studies show your buyers that other people trust you and have benefited from your product or service.

In your ebook, describe what your client's challenge was, how you connected with them, and how you were able to help your client solve their challenge and become successful.

Product Demo

The more complex your product is, the more information your customers will need to use it correctly.

If your product or service has many use cases or it's hard to set up alone, dedicate a brief ebook to showing people how to make the most out of it.

For instance, in the first section of your ebook, you can explain how to launch your product or service. The second section can break down the individual features and purposes your product is best used for.

Interview

Are you interested in interviewing a well-known person in your market?

Perhaps you‘ve already sat down with an influencer to pick their brain about the industry’s future. Package this interview into an ebook, making it easy for your customers to read and share your inside scoop.

Playbook

A “playbook” is a document people can use when taking on a new project or concept that is foreign to them. Think of it like a cheat sheet, full of tips and tricks that help your customers get better at what they do.

When done right, a playbook equips your customers with the information they would need to excel when using your product.

For example, a software vendor for IT professionals might create a “virus protection playbook” that makes support teams better at preventing viruses for their respective companies.

Blog Post Series

Sometimes, the best ebook for your business is already strewn across a series of blog posts. If you've spent the last month writing articles all on the same subject for your business, imagine how these posts would look stitched together?

Each article can begin a new chapter.

Then, once this ebook is created, you can promote it on a landing page, link to this landing page from each blog post, and generate leads from readers who want to download the entire blog series in one convenient ebook.

Ebook FAQs

Are ebooks profitable?

Yes, they can be.

Ebooks are high-volume, low-sales-price offers.

This means you’ll need to sell many of them at a relatively low price point to compete in the market and turn a significant profit. Depending on your industry, ebooks can range from free to more than $100.

Before setting a price for your ebook, do some research. Determine who your audience is, what they’re willing to pay, and how many people within your target market might be ready to buy it.

Then, determine the platforms through which you’ll sell your ebook. Amazon? Apple Books? Your website? You can research how much ebooks usually go for on these sites and incorporate this insight into your pricing strategy.

How is an ebook structured?

There‘s no set rule for organizing your content into an ebook. It generally mimics the structure of a novel or textbook (depending on what it is you’re writing about). But, you should be sure to adhere to some aspects of an ebook.

Ebooks typically have a system of chapters and supporting images. Like a blog post, they also do well when further segmenting their text with subheaders that break down the discussion into specific sections.

If you're writing about professional sports, for example, and one of your chapters is about Major League Baseball (MLB) in the U.S., you might want to establish subchapters about the various teams belonging to the MLB.

What can an ebook be about?

Anything. Well, within reason.

Ebooks are simply a marketer's way of delivering lots of critical information in a form their potential customers are most willing to read.

For example, an environmental company might write an ebook about water conservation. They might also focus an ebook entirely on using their water-saving product or how it helped a customer solve a problem.

Research is a significant part of ebook creation, no matter your ebook's topic. Contrary to short-form content like articles and videos, the content of an ebook is predicated on trust and evidence.

A user who obtains (or requests access to) your ebook wants the full story, not just the bullet points. That includes all the content and testing you went through to produce the ebook.

Can you edit an ebook?

Nope.

An ebook can‘t be edited once it’s been saved in one of the major file formats, so it's best to ensure you have an editable version saved in a program like Microsoft Word.

But why would you want your ebook to be uneditable? Making ebooks uneditable ensures the content remains unchanged — both the format and the information — as it's shared between multiple users.

You can edit ebooks if they're saved using an editable PDF, a feature that is specific to Adobe Acrobat. If you have the software, learning how to edit PDFs is simple with Acrobat's user-friendly interface.

How do you read an ebook?

You can read an ebook on many different devices: iPhone, Android smartphones, a Macbook, PC, and e-readers such as the Nook and Kindle.

The latter two devices are typically used to read novels in digital form. Nook and Kindle owners can store thousands of books (literally) on a single Nook or Kindle.

Share your expertise in an ebook.

Ebooks are one of the top converting lead magnets a business can offer to its audience. Creating an ebook is all about delivering high value at a low price point to generate a high sales volume.

Ebooks work well for new businesses looking for brand awareness and established companies securing a spot as an industry thought leader.

So long as you and your team have outlined what success looks like for your ebook launch, you’ll reap the rewards of this stand-alone asset for months — or even years — to come.

So get started on your ebook using the free template available in the offer below.

Editor's note: This post was originally published in November 2018 and has been updated for comprehensiveness.

via Perfecte news Non connection

Creating Your Brand Voice: A Complete Guide

Even if you’re brand new to brand voice, you already know exactly what it is. I promise.

Think of a few of your favorite brands, and consider why they’re favs. The product or service probably has a lot to do with it, but that’s only part of the story — a brand’s voice or personality is also a major factor in consumer loyalty. 

Free Kit: How to Build a Brand [Download Now]

Think about the overall vibe of your favorite brand — is it friendly? Authoritative? Funny? That’s brand voice at work.

A well-defined brand voice can underscore your authority, play up your playfulness, or simply bring the directness and relatability that consumers look for in brands. A poorly defined voice, or one that changes frequently, undermines your brand and alienates customers or clients.

So let’s talk about how to start from scratch by looking at the elements that form a brand’s voice, plus 10 examples to inspire you.

Table of Contents

Your company’s voice should resonate with your audience and build trust with them. In the U.S. market, 90% of consumers say it’s important to trust the brands they buy or use.

Your brand voice shows your customers what to expect from your company’s content, services, and even customer service.

Why Brand Voice is Important

Brand voice is a little bit like a brand ambassador.

You’ll make certain assumptions about an unfamiliar brand if its ambassadors are clad in pink cowboy hats or in black three-piece suits. And you’ll know immediately whether you’re the target audience.

A brand’s voice is usually defined by four or so adjectives that immediately convey whether you’re a pink cowboy hat kind of brand (bubbly, playful, youthful, irreverent) or a black three-piece suit kind of brand (somber, formal, authoritative, exclusive).

Every bit of copy that your brand produces, whether it’s the About Us page on your website or the game on the back of a cereal box, should exude your brand’s distinct voice.

Put some thought into those four(ish) adjectives — we’ll show you how — because your brand voice has to translate across multiple platforms, and potentially even across countries and cultures.

It has an important internal function, too. A well-defined brand voice establishes a cohesive set of guidelines for your writers, marketers, content creators, and even graphic designers.

“Well-defined” is key here — you can throw a bunch of adjectives at the wall and hope something sticks, but without a solid explanation of what “clear, helpful, human, and kind” means, you’re in danger of muddied or inconsistent content.

HubSpot’s style guide, for instance, specifies that “we favor clarity above all. The clever and cute should never be at the expense of the clear.” It also gives multiple examples of what “clear,” “helpful,” “human,” and “kind” actually look like in our copy — a godsend for contractors and new hires.

Once you’ve nailed down your brand’s voice, you’ll find it easier to speak directly to your audience, attract new customers or users, and express your brand’s distinctiveness.

Creating a Brand Voice

Bring your customers into the conversation so they feel connected to your brand. If a potential customer feels like you‘re talking directly to them, then you’re doing brand voice right.

1. Start with your company's mission.

Your own values, and your company’s mission, are critical as you embark on your brand voice journey.

It’s how HubSpot’s social media team translated the brand voice to LinkedIn — and got 84% more engagement in just six months.

I asked Emily Kearns, HubSpot’s Senior Manager, Social Media, to tell me more.

“So much of what is good about HubSpot is the culture and how we treat each other — just the overall vibe,” she says. “And there was a huge opportunity to take that into the social space.”

HubSpot’s brand voice is clear, helpful, human, and kind, and Kearns says that the social media team used that as its foundation. “Human and authentic — that’s just table stakes,” she says.

But there are different ways to express clarity, helpfulness, humanness, and kindness. Where our official product descriptions might require a little more gravitas, our Instagram account can translate the HubSpot culture into ~vibes~.

Since it began reinterpreting HubSpot’s corporate voice on social media in 2023, our HubSpot social team has earned a 2024 Webby nomination in the category of Social, B2B.

Lauren Naturale, the social media manager at Tides, a nonprofit that advances social justice, agrees that values are foundational to your brand voice. “You cannot take a values-based approach to marketing if your company is not actually living or enacting those values in any meaningful way.”

Tweet from Merriam-Webster on January 22, 2017. “📈A fact is a piece of information presented as having objective reality.“

Naturale was also the first social media manager at Merriam-Webster, where she developed the dictionary’s social media presence from practically nothing — “they would post the word of the day to all the social channels once a day” — into a must-follow.

She says that Merriam-Webster didn’t have the kind of strategy deck that a big corporation would have sunk a lot of money into. What it did have was “very well articulated, shared values around how interesting language was, how important it was, and the fact that it is always changing.”

She sums those values up: “Words and language are not cultural capital. They're not the property of the elite. You can care about words and language and also be interested in the way that language is changing.”

From those values, she built what is now a well-known brand voice (never mind the 456% increase in Twitter audience she ushered in).

2. Use your buyer persona as inspiration for your brand voice.

Your buyer persona should answer a few vital questions: Who are you trying to reach? What do they need from your brand? What can your brand offer them that no one else can?

Audience research can help you identify other types of content that are reliably appealing to your audience.

Tools like Google Analytics, or even a simple survey of your audience, can help you determine or confirm other sites that your readers frequent.

Ryan Shattuck, a digital media strategist who managed Dictionary.com’s social media for four years, tells me, “Knowing your audience is obvious, but I would take it a step further. Respect your audience.”

“Knowing your audience is obvious, but I would take it a step further. Respect your audience.—Ryan Shattuck, Digital media strategist”

Dictionary.com’s buyer persona — or its target users — likely paints a picture of somebody who does the New York Times’ Connections word game as soon as the clock strikes midnight.

“I think it’s safe to assume that the people who follow a dictionary account on Instagram are also people who read books and do crossword puzzles,” as Shattuck puts it.

“And so I can make a joke about the Oxford comma. I can use a meme to share the etymology of a word.”

If your voice doesn't resonate with your audience, keep experimenting.

3. Look at your best-performing content.

If you've already been publishing content for a few months or even years, take a look at your top-performing pieces to find out what’s resonating with your audience.

How would you describe your brand voice in that content? It might be assured and authoritative, with deep topical knowledge backed up by original research. It could be playful and irreverent, using memes and pop-culture references to connect with your audience.

Make a list of adjectives that describe your voice in your top-performing pieces, and highlight the common elements. From there, you can start to make strategic decisions about which elements should be replicated across your brand.

It’s also helpful to research the content formats that perform the best in your industry and geographic location. (Pro tip: It’s probably short-form video.)

4. Make a list of do‘s and don’ts.

If you get stuck trying to define your brand voice, try defining what you don’t want it to be.

For instance, perhaps your team brainstorms the following statements:

Our brand voice is not pretentious.

Our brand voice is not too serious.

Our brand voice is not grandiose.

Our brand voice is not unfriendly.

Once you've taken a look at these statements, you can begin forming the antithesis. For example, the above list might yield a brand voice that’s down to earth, funny, informal, and humble.

5. If necessary, use a third-party agency to determine brand voice.

Forbes' BrandVoice is a media partnership program that helps brands reach and resonate with their audiences through expert consultancy and direct access to Forbes audiences.

Take a look at how Cole Haan worked with Forbes to create content related to style, arts, travel, social impact, and more. Each piece uses a unique voice to target the intended audience for that category.

If you're struggling to create a unique brand voice or you don’t know how to adapt your vision to the different areas of your business, consider using a program like BrandVoice or a third-party content marketing agency. This will help you take your brand’s game to the next level.

6. Create a communications document so all of your content is aligned.

Once you‘ve created your brand voice, you’ll want to ensure your entire company can use that voice in all marketing materials.

If your company only uses internal writers, consider creating a training course for new staff so they can learn how to write for your brand. If you work with external guest contributors, you'll want to make public-facing guidelines to ensure all your writing captures the appropriate voice.

7. Fill out a brand voice template with 3 - 5 core voice characteristics.

Use a table to formalize your process. Write down three to five core characteristics you‘ve determined are important for your brand’s voice and how your writers can use these traits in their writing.

This step is important for translating ideas into action — how can your writers create a “humble, authentic voice” in their writing?

Give some examples or tactical advice to make it easy for your brand voice to come through in all of your content, regardless of byline.

To explore what a template could look like in practice, take a look at the brand voice template below.

Top Tips from the Pros

Although social media is just one component of a brand’s voice, it’s often the most public and the most prolific. So I asked the social media pros I talked to for this article for their top tips on crafting a brand voice.

1. Be human.

Kearns says to ask yourself, “Would a real person say this? Is there something in here that is relatable, and that someone can connect to?”

“It’s not a dictionary sitting at a computer,” Shattuck tells me. “It’s a real person.”

Screencap of a tweet and a threaded reply from Dictionary.com on April 3, 2021. The first tweet says, “Did you know: The name ‘Godzilla’ is the Anglicized version of the Japanese name ‘Gojira,’ which is a combination of two Japanese words: gorilla and whale.” The threaded tweet says, “Our social media manager is watching #GodzillaVsKong this evening, and figured others would be equally interested in this vital information.”

Image Source.

2. Respect your audience.

It bears repeating: Don’t just know your audience. Respect them.

3. Reflect your brand’s product and culture.

You won’t win authenticity points if you’re trying to mimic another brand’s culture. Conversely, if you have a great company culture — channel it and celebrate it in your social accounts.

“Brand Voice Pro Tips. 1. Be human. 2. Respect your audience. 3. Reflect your brand’s product and culture. 4. Be culturally relevant, but not at the expense of your brand identity.”

4. Be culturally relevant, but not at the expense of your brand identity.

This doesn’t mean you should meme-ify everything — but it does mean that memes are fair game if you stay on-brand.

Shattuck said that at Dictionary.com, he always asked himself, “Is this post educational? Is it entertaining?” If he couldn’t answer “yes” to both,, he knew the post wouldn’t do well because it wasn’t adding any value.

Brand Voice Examples

Before you start crafting your unique voice, turn to role models who have perfected their tone. Here are 10 examples to get you started.

You can see other distinct brand voices in the video below.

1. HubSpot

A year ago, you’d be more likely to find a product description on HubSpot’s social media than a meme about brat summer.

But then the social team began experimenting with a more Gen Z and millennial tone of voice.

It’s still a work in progress, Kearns tells me, and every month the team takes a close look at what performs well and what doesn’t. “We’re figuring out how we talk about the HubSpot product in a way that is interesting and adds value and is culturally relevant.”

Cultural relevance and timeliness are major considerations for the social team. Kearns says she’s always asking herself how they can connect the HubSpot product to “something hyper relevant, or something that managers are going through right now.”

“If we just talk about our product in a vacuum, even with our fun brand voice layered on top of it, it might fall flat.”

Kearns says that although your brand voice should be identifiable and consistent, “it should have a little bit of flexibility” so you can adapt it to different platforms.

2. Duolingo

Duo the owl is the face that launched a thousand memes.

Screencap of Duolingo’s voice qualities: Expressive, playful, embracing, and worldly.

Image Source

The feathery embodiment of the Duolingo brand voice, Duo is “expressive, playful, embracing, and worldly.” That’s according to Duolingo’s brand guide, which also notes that Duo is both “persistent” and “slightly awkward.”

Duolingo’s defined brand voice includes a “brand personality” section that describes who Duolingo would be as a celebrity (Trevor Noah), a vehicle (a Vespa), and a song (Queen’s “Don’t Stop Me Now”).

Duolingo’s Senior Global Social Media Manager, Zaria Parvez, told Contagious in a 2023 interview, “Dream big, but iterate small.”

If you’ve spent any time on the clock app, you’re familiar with Duo’s occasionally unhinged antics — which all started with Parvez asking to take over Duolingo’s then-dormant TikTok account.

3. Title Nine

A woman-owned and women-focused athleticwear company, Title Nine combines a friendly “aww shucks” vibe with a triumphant fist pump.

Freelance copywriter Robyn Gunn writes on her website that T9 brought her in to write copy that “reinforce[s] the brand's badass, ballsy DNA that differentiates it from ‘softer’ competitors in the category.”

Title Nine’s “Who We Are” page encapsulates this voice perfectly: It’s written in clear, simple language that underscores the brand’s love of the outdoors and its enduring support of women.

Screencap of Title Nine’s “Who We Are” webpage.

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This graphic from its online store brings out a more playful side of Title Nine’s brand voice, evident in the bright colors and patterns, the casual typeface that “Trail Shop” uses, and the invitation to “track in some dirt.”

Screencap of a Title Nine product page. Brightly colored clothes are arranged under the text, “track in some dirt.”

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Title Nine doesn’t have a publicly accessible brand guide, but I’d describe its voice as friendly, powerful, playful, and direct.

4. Who Gives a Crap

True story: A customer service rep at Capital One once had to read me a list of recent credit card charges so I could confirm whether they were mine or a fraud.

Poor dude was clearly mortified at having to read “Who Gives a Crap” out loud, saying, “This is the company name, I am just reading this off a list, it is not me saying this.”

So he’s maybe not WGaC’s target audience, which is considerably more relaxed on the topic of toilet paper.

WGaC’s “About Us” page tells a tale of toilet jokes and changing the world. Successfully combining something so ridiculous with a very real and very serious global problem is no easy task, but the ability to walk that line nicely sums up the brand’s voice.

Screencap of Who Gives A Crap’s “About Us” page.

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“Making a difference in the world” can be a hard value to channel in a brand voice, since the brand (and the people behind it) have to demonstrably live up to the promise of effecting change.

Who Gives a Crap gives a lot of specific details that indicate that lack of access to a toilet is an issue that the founders genuinely care about. The product descriptions do the same. Take this one for a special poetry edition TP (I am not making this up):

Screencap of Who Gives a Crap’s Poetry Edition toilet paper.

Image Source

“Create an ode in the commode” is pretty hard to beat for terrible poetry. The product description ends with, “And since we donate 50% of profits, you’re not just building ballads, you’re doing good, too!” — a reminder of the brand’s promise in a goofy, casual tone.

WGaC’s brand voice might be described as cheeky (pun absolutely intended), lighthearted but rooted in a cause that’s deeply serious, informal, and conversational.

5. Poppi

Poppi soda blares its voice from the moment you land on its eye-searing bright pink and yellow website. Known for having a Gen Z-friendly voice, DrinkPoppi.com looks more like a neon Instagram feed than a website for flavored sparkling water.

Its “About Us” page brags about “new besties” like Billie Eilish and Post Malone, and even its newsletter sign-up says, “Let’s be friends.”

Screencap of Poppi’s email signup. “Let’s be friends.”

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The creative agency responsible for Poppi’s branding describes “the world of Poppi” as “quirky, nostalgic, and vibrant.” I’d add to that “informal” or “casual.”

6. Spotify

Whether you‘re watching a TV ad, driving past a billboard, or scrolling Spotify’s social accounts, you'll see a consistent voice. The brand’s tone is consistently funny, edgy, direct, and concise.

For instance, take a look at this video, which is part of a Spotify advertisement campaign from 2019, “Let the Song Play.”

As you can see, Spotify doesn‘t take itself too seriously. The ad makes fun of people who get so emotionally invested in a song that they won’t resume their plans until the song ends.

You‘ll see a similar brand voice play out on Spotify’s social channels. On its Twitter account, for instance, the brand often posts tweets related to new music in a casual, friendly manner.

Screencap of Spotify tweet.

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If Spotify‘s brand were a person, she would be witty, sarcastic, and up-to-date on today’s pop culture references. You‘ll see that personality play out across all of Spotify’s communication channels.

7. Mailchimp

When exploring Mailchimp's brand voice, turn to the company’s Content Style Guide.

In the Style Guide, Mailchimp writes, “We want to educate people without patronizing or confusing them. Using offbeat humor and a conversational voice, we play with language to bring joy to their work.… We don't take ourselves too seriously.”

Screencap of Mailchimp’s style guide.

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Even in the Style Guide, you can hear Mailchimp's brand voice shine through. The company consistently achieves a conversational, direct, playful voice in all its content.

For instance, in this blog post, the brand writes about various “highly unscientific personas”, including the fainting goat. The email service provider describes this persona by saying, "when startled, its muscles stiffen up and it falls right over.”

They then link out to this hilarious video.

As you can see from this example, you can evoke brand voice in subtle yet effective ways. If the blogger had instead written, “If a goat is scared, it becomes nervous. The animal's muscles contract and it faints as a result”, the writer would've evoked a voice more aligned with a scientific journal than Mailchimp.

Screencap of Mailchimp’s brand persona.

Image Source

8. Fenty Beauty

The About Us page for Rihanna's beauty company reads, "Before she was BadGalRiRi: music, fashion and beauty icon, Robyn Rihanna Fenty was a little girl in Barbados transfixed by her mother’s lipstick.

The first time she experienced makeup for herself, she never looked back. Makeup became her weapon of choice for self-expression."

It‘s clear, even just through this short snippet, that Fenty Beauty’s voice is bold, direct, and poetic. Language like “transfixed by her mother's lipstick” and “her weapon of choice for self-expression” reinforce this voice. However, the tone is also undeniably casual — the way you might talk to your best friend.

Screencap of Rihanna’s Fenty Beauty “About Us.”

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You'll see this voice play out across all Fenty social channels, including this YouTube video description:

Screencap from a Fenty Beauty YouTube video description.

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The first statement, “The blur is REAL!” — along with phrases like “No-makeup makeup look”, and the shortening of the word “combination” — all evoke a sense of friendliness.

The brand voice matches its target audience perfectly: youthful millennials and Gen-Zers who care about makeup as an opportunity for authentic expression.

9. Clare Paint

Clare, an online paint site, has created a mature, spirited, and cheerful brand voice to evoke a breezy, girl-next-door feel to their branded content.

For instance, consider the title of one of their recent blog posts, “6 Stylish Rooms on Instagram That Make a Strong Case For Pink Walls.”

The post uses phrases like “millennial pink”, “pink walls have obvious staying power”, and “designers and DIY enthusiasts alike have embraced the playful shade with open arms.”

The brand’s language is friendly, chic, and professional, relating to its readers while simultaneously demonstrating the brand's home decor expertise.

Screencap from Clare Paint’s blog. “6 Stylish Rooms on Instagram That Make a Strong Case for Pink Walls.”

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This voice is clear across channels. Take a look at this Instagram post, for instance.

Screencap of Clare Paint’s Instagram feed.

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“When baby's first bedroom is on your grown-up vision board” makes the brand feel like a good-natured older (and more fashionable) sister. The reference to the COO‘s baby boy is another opportunity to make authentic connections with Clare’s followers.

10. Skittles

Skittles often posts hilarious social media posts that strip away any promotional, phony language so you're left with something much more real.

Take this tweet, which reads: “Vote Skittles for Best Brand on Twitter so we can keep our jobs!”

Screencap of a Skittles tweet. “We need your help today. Help us win this so our bosses think we’re doing a good job.”

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The brand voice, which is clever and original, does a good job of making prospects and customers feel like they‘re chatting with a mischievous employee behind-the-scenes. The “I can’t believe they just posted that” factor keeps the content fresh and exciting.

Plus, the brand does a good job making pop culture references, like this Mean Girls reference, to highlight the brand's youthfulness.

Screencap of a Skittles tweet.

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Skittles’ use of absurdity and humor plays into their iconic commercials. In one 2022 ad, the company pokes fun at targeted ads.

While two people watch a youtube video, they comment that their ads are so targeted that it feels as if Skittles is listening in on their conversation. Then, a man with a boom mike drops through the floor.

 

Skittles expertly keeps the same tone across media, showing their brand’s commitment to their voice.

Brand Voice Template

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Looking to make a template for your own brand voice? HubSpot is here to help! You can fill out this blank Google Sheet template with your own brand voice characteristics.

Fill out the remaining cells, and send them along to your team.

It‘s important to note, you’ll be prompted to make a Google Drive copy of the template, which isn't possible without a Google account.

Crafting Your Voice

And there you have it! You're well on your way toward building a strong, compelling brand voice for your own business.

Logo, color palette, and font are all important aspects of branding. But beyond that, a good brand starts with good content. And good content can’t exist without a strong voice.

Editor's Note: This post was originally published in April 2021 and has been updated for comprehensiveness.



from Marketing https://blog.hubspot.com/marketing/brand-voice

Even if you’re brand new to brand voice, you already know exactly what it is. I promise.

Think of a few of your favorite brands, and consider why they’re favs. The product or service probably has a lot to do with it, but that’s only part of the story — a brand’s voice or personality is also a major factor in consumer loyalty. 

Free Kit: How to Build a Brand [Download Now]

Think about the overall vibe of your favorite brand — is it friendly? Authoritative? Funny? That’s brand voice at work.

A well-defined brand voice can underscore your authority, play up your playfulness, or simply bring the directness and relatability that consumers look for in brands. A poorly defined voice, or one that changes frequently, undermines your brand and alienates customers or clients.

So let’s talk about how to start from scratch by looking at the elements that form a brand’s voice, plus 10 examples to inspire you.

Table of Contents

Your company’s voice should resonate with your audience and build trust with them. In the U.S. market, 90% of consumers say it’s important to trust the brands they buy or use.

Your brand voice shows your customers what to expect from your company’s content, services, and even customer service.

Why Brand Voice is Important

Brand voice is a little bit like a brand ambassador.

You’ll make certain assumptions about an unfamiliar brand if its ambassadors are clad in pink cowboy hats or in black three-piece suits. And you’ll know immediately whether you’re the target audience.

A brand’s voice is usually defined by four or so adjectives that immediately convey whether you’re a pink cowboy hat kind of brand (bubbly, playful, youthful, irreverent) or a black three-piece suit kind of brand (somber, formal, authoritative, exclusive).

Every bit of copy that your brand produces, whether it’s the About Us page on your website or the game on the back of a cereal box, should exude your brand’s distinct voice.

Put some thought into those four(ish) adjectives — we’ll show you how — because your brand voice has to translate across multiple platforms, and potentially even across countries and cultures.

It has an important internal function, too. A well-defined brand voice establishes a cohesive set of guidelines for your writers, marketers, content creators, and even graphic designers.

“Well-defined” is key here — you can throw a bunch of adjectives at the wall and hope something sticks, but without a solid explanation of what “clear, helpful, human, and kind” means, you’re in danger of muddied or inconsistent content.

HubSpot’s style guide, for instance, specifies that “we favor clarity above all. The clever and cute should never be at the expense of the clear.” It also gives multiple examples of what “clear,” “helpful,” “human,” and “kind” actually look like in our copy — a godsend for contractors and new hires.

Once you’ve nailed down your brand’s voice, you’ll find it easier to speak directly to your audience, attract new customers or users, and express your brand’s distinctiveness.

Creating a Brand Voice

Bring your customers into the conversation so they feel connected to your brand. If a potential customer feels like you‘re talking directly to them, then you’re doing brand voice right.

1. Start with your company's mission.

Your own values, and your company’s mission, are critical as you embark on your brand voice journey.

It’s how HubSpot’s social media team translated the brand voice to LinkedIn — and got 84% more engagement in just six months.

I asked Emily Kearns, HubSpot’s Senior Manager, Social Media, to tell me more.

“So much of what is good about HubSpot is the culture and how we treat each other — just the overall vibe,” she says. “And there was a huge opportunity to take that into the social space.”

HubSpot’s brand voice is clear, helpful, human, and kind, and Kearns says that the social media team used that as its foundation. “Human and authentic — that’s just table stakes,” she says.

But there are different ways to express clarity, helpfulness, humanness, and kindness. Where our official product descriptions might require a little more gravitas, our Instagram account can translate the HubSpot culture into ~vibes~.

Since it began reinterpreting HubSpot’s corporate voice on social media in 2023, our HubSpot social team has earned a 2024 Webby nomination in the category of Social, B2B.

Lauren Naturale, the social media manager at Tides, a nonprofit that advances social justice, agrees that values are foundational to your brand voice. “You cannot take a values-based approach to marketing if your company is not actually living or enacting those values in any meaningful way.”

Tweet from Merriam-Webster on January 22, 2017. “📈A fact is a piece of information presented as having objective reality.“

Naturale was also the first social media manager at Merriam-Webster, where she developed the dictionary’s social media presence from practically nothing — “they would post the word of the day to all the social channels once a day” — into a must-follow.

She says that Merriam-Webster didn’t have the kind of strategy deck that a big corporation would have sunk a lot of money into. What it did have was “very well articulated, shared values around how interesting language was, how important it was, and the fact that it is always changing.”

She sums those values up: “Words and language are not cultural capital. They're not the property of the elite. You can care about words and language and also be interested in the way that language is changing.”

From those values, she built what is now a well-known brand voice (never mind the 456% increase in Twitter audience she ushered in).

2. Use your buyer persona as inspiration for your brand voice.

Your buyer persona should answer a few vital questions: Who are you trying to reach? What do they need from your brand? What can your brand offer them that no one else can?

Audience research can help you identify other types of content that are reliably appealing to your audience.

Tools like Google Analytics, or even a simple survey of your audience, can help you determine or confirm other sites that your readers frequent.

Ryan Shattuck, a digital media strategist who managed Dictionary.com’s social media for four years, tells me, “Knowing your audience is obvious, but I would take it a step further. Respect your audience.”

“Knowing your audience is obvious, but I would take it a step further. Respect your audience.—Ryan Shattuck, Digital media strategist”

Dictionary.com’s buyer persona — or its target users — likely paints a picture of somebody who does the New York Times’ Connections word game as soon as the clock strikes midnight.

“I think it’s safe to assume that the people who follow a dictionary account on Instagram are also people who read books and do crossword puzzles,” as Shattuck puts it.

“And so I can make a joke about the Oxford comma. I can use a meme to share the etymology of a word.”

If your voice doesn't resonate with your audience, keep experimenting.

3. Look at your best-performing content.

If you've already been publishing content for a few months or even years, take a look at your top-performing pieces to find out what’s resonating with your audience.

How would you describe your brand voice in that content? It might be assured and authoritative, with deep topical knowledge backed up by original research. It could be playful and irreverent, using memes and pop-culture references to connect with your audience.

Make a list of adjectives that describe your voice in your top-performing pieces, and highlight the common elements. From there, you can start to make strategic decisions about which elements should be replicated across your brand.

It’s also helpful to research the content formats that perform the best in your industry and geographic location. (Pro tip: It’s probably short-form video.)

4. Make a list of do‘s and don’ts.

If you get stuck trying to define your brand voice, try defining what you don’t want it to be.

For instance, perhaps your team brainstorms the following statements:

Our brand voice is not pretentious.

Our brand voice is not too serious.

Our brand voice is not grandiose.

Our brand voice is not unfriendly.

Once you've taken a look at these statements, you can begin forming the antithesis. For example, the above list might yield a brand voice that’s down to earth, funny, informal, and humble.

5. If necessary, use a third-party agency to determine brand voice.

Forbes' BrandVoice is a media partnership program that helps brands reach and resonate with their audiences through expert consultancy and direct access to Forbes audiences.

Take a look at how Cole Haan worked with Forbes to create content related to style, arts, travel, social impact, and more. Each piece uses a unique voice to target the intended audience for that category.

If you're struggling to create a unique brand voice or you don’t know how to adapt your vision to the different areas of your business, consider using a program like BrandVoice or a third-party content marketing agency. This will help you take your brand’s game to the next level.

6. Create a communications document so all of your content is aligned.

Once you‘ve created your brand voice, you’ll want to ensure your entire company can use that voice in all marketing materials.

If your company only uses internal writers, consider creating a training course for new staff so they can learn how to write for your brand. If you work with external guest contributors, you'll want to make public-facing guidelines to ensure all your writing captures the appropriate voice.

7. Fill out a brand voice template with 3 - 5 core voice characteristics.

Use a table to formalize your process. Write down three to five core characteristics you‘ve determined are important for your brand’s voice and how your writers can use these traits in their writing.

This step is important for translating ideas into action — how can your writers create a “humble, authentic voice” in their writing?

Give some examples or tactical advice to make it easy for your brand voice to come through in all of your content, regardless of byline.

To explore what a template could look like in practice, take a look at the brand voice template below.

Top Tips from the Pros

Although social media is just one component of a brand’s voice, it’s often the most public and the most prolific. So I asked the social media pros I talked to for this article for their top tips on crafting a brand voice.

1. Be human.

Kearns says to ask yourself, “Would a real person say this? Is there something in here that is relatable, and that someone can connect to?”

“It’s not a dictionary sitting at a computer,” Shattuck tells me. “It’s a real person.”

Screencap of a tweet and a threaded reply from Dictionary.com on April 3, 2021. The first tweet says, “Did you know: The name ‘Godzilla’ is the Anglicized version of the Japanese name ‘Gojira,’ which is a combination of two Japanese words: gorilla and whale.” The threaded tweet says, “Our social media manager is watching #GodzillaVsKong this evening, and figured others would be equally interested in this vital information.”

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2. Respect your audience.

It bears repeating: Don’t just know your audience. Respect them.

3. Reflect your brand’s product and culture.

You won’t win authenticity points if you’re trying to mimic another brand’s culture. Conversely, if you have a great company culture — channel it and celebrate it in your social accounts.

“Brand Voice Pro Tips. 1. Be human. 2. Respect your audience. 3. Reflect your brand’s product and culture. 4. Be culturally relevant, but not at the expense of your brand identity.”

4. Be culturally relevant, but not at the expense of your brand identity.

This doesn’t mean you should meme-ify everything — but it does mean that memes are fair game if you stay on-brand.

Shattuck said that at Dictionary.com, he always asked himself, “Is this post educational? Is it entertaining?” If he couldn’t answer “yes” to both,, he knew the post wouldn’t do well because it wasn’t adding any value.

Brand Voice Examples

Before you start crafting your unique voice, turn to role models who have perfected their tone. Here are 10 examples to get you started.

You can see other distinct brand voices in the video below.

1. HubSpot

A year ago, you’d be more likely to find a product description on HubSpot’s social media than a meme about brat summer.

But then the social team began experimenting with a more Gen Z and millennial tone of voice.

It’s still a work in progress, Kearns tells me, and every month the team takes a close look at what performs well and what doesn’t. “We’re figuring out how we talk about the HubSpot product in a way that is interesting and adds value and is culturally relevant.”

Cultural relevance and timeliness are major considerations for the social team. Kearns says she’s always asking herself how they can connect the HubSpot product to “something hyper relevant, or something that managers are going through right now.”

“If we just talk about our product in a vacuum, even with our fun brand voice layered on top of it, it might fall flat.”

Kearns says that although your brand voice should be identifiable and consistent, “it should have a little bit of flexibility” so you can adapt it to different platforms.

2. Duolingo

Duo the owl is the face that launched a thousand memes.

Screencap of Duolingo’s voice qualities: Expressive, playful, embracing, and worldly.

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The feathery embodiment of the Duolingo brand voice, Duo is “expressive, playful, embracing, and worldly.” That’s according to Duolingo’s brand guide, which also notes that Duo is both “persistent” and “slightly awkward.”

Duolingo’s defined brand voice includes a “brand personality” section that describes who Duolingo would be as a celebrity (Trevor Noah), a vehicle (a Vespa), and a song (Queen’s “Don’t Stop Me Now”).

Duolingo’s Senior Global Social Media Manager, Zaria Parvez, told Contagious in a 2023 interview, “Dream big, but iterate small.”

If you’ve spent any time on the clock app, you’re familiar with Duo’s occasionally unhinged antics — which all started with Parvez asking to take over Duolingo’s then-dormant TikTok account.

3. Title Nine

A woman-owned and women-focused athleticwear company, Title Nine combines a friendly “aww shucks” vibe with a triumphant fist pump.

Freelance copywriter Robyn Gunn writes on her website that T9 brought her in to write copy that “reinforce[s] the brand's badass, ballsy DNA that differentiates it from ‘softer’ competitors in the category.”

Title Nine’s “Who We Are” page encapsulates this voice perfectly: It’s written in clear, simple language that underscores the brand’s love of the outdoors and its enduring support of women.

Screencap of Title Nine’s “Who We Are” webpage.

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This graphic from its online store brings out a more playful side of Title Nine’s brand voice, evident in the bright colors and patterns, the casual typeface that “Trail Shop” uses, and the invitation to “track in some dirt.”

Screencap of a Title Nine product page. Brightly colored clothes are arranged under the text, “track in some dirt.”

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Title Nine doesn’t have a publicly accessible brand guide, but I’d describe its voice as friendly, powerful, playful, and direct.

4. Who Gives a Crap

True story: A customer service rep at Capital One once had to read me a list of recent credit card charges so I could confirm whether they were mine or a fraud.

Poor dude was clearly mortified at having to read “Who Gives a Crap” out loud, saying, “This is the company name, I am just reading this off a list, it is not me saying this.”

So he’s maybe not WGaC’s target audience, which is considerably more relaxed on the topic of toilet paper.

WGaC’s “About Us” page tells a tale of toilet jokes and changing the world. Successfully combining something so ridiculous with a very real and very serious global problem is no easy task, but the ability to walk that line nicely sums up the brand’s voice.

Screencap of Who Gives A Crap’s “About Us” page.

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“Making a difference in the world” can be a hard value to channel in a brand voice, since the brand (and the people behind it) have to demonstrably live up to the promise of effecting change.

Who Gives a Crap gives a lot of specific details that indicate that lack of access to a toilet is an issue that the founders genuinely care about. The product descriptions do the same. Take this one for a special poetry edition TP (I am not making this up):

Screencap of Who Gives a Crap’s Poetry Edition toilet paper.

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“Create an ode in the commode” is pretty hard to beat for terrible poetry. The product description ends with, “And since we donate 50% of profits, you’re not just building ballads, you’re doing good, too!” — a reminder of the brand’s promise in a goofy, casual tone.

WGaC’s brand voice might be described as cheeky (pun absolutely intended), lighthearted but rooted in a cause that’s deeply serious, informal, and conversational.

5. Poppi

Poppi soda blares its voice from the moment you land on its eye-searing bright pink and yellow website. Known for having a Gen Z-friendly voice, DrinkPoppi.com looks more like a neon Instagram feed than a website for flavored sparkling water.

Its “About Us” page brags about “new besties” like Billie Eilish and Post Malone, and even its newsletter sign-up says, “Let’s be friends.”

Screencap of Poppi’s email signup. “Let’s be friends.”

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The creative agency responsible for Poppi’s branding describes “the world of Poppi” as “quirky, nostalgic, and vibrant.” I’d add to that “informal” or “casual.”

6. Spotify

Whether you‘re watching a TV ad, driving past a billboard, or scrolling Spotify’s social accounts, you'll see a consistent voice. The brand’s tone is consistently funny, edgy, direct, and concise.

For instance, take a look at this video, which is part of a Spotify advertisement campaign from 2019, “Let the Song Play.”

As you can see, Spotify doesn‘t take itself too seriously. The ad makes fun of people who get so emotionally invested in a song that they won’t resume their plans until the song ends.

You‘ll see a similar brand voice play out on Spotify’s social channels. On its Twitter account, for instance, the brand often posts tweets related to new music in a casual, friendly manner.

Screencap of Spotify tweet.

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If Spotify‘s brand were a person, she would be witty, sarcastic, and up-to-date on today’s pop culture references. You‘ll see that personality play out across all of Spotify’s communication channels.

7. Mailchimp

When exploring Mailchimp's brand voice, turn to the company’s Content Style Guide.

In the Style Guide, Mailchimp writes, “We want to educate people without patronizing or confusing them. Using offbeat humor and a conversational voice, we play with language to bring joy to their work.… We don't take ourselves too seriously.”

Screencap of Mailchimp’s style guide.

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Even in the Style Guide, you can hear Mailchimp's brand voice shine through. The company consistently achieves a conversational, direct, playful voice in all its content.

For instance, in this blog post, the brand writes about various “highly unscientific personas”, including the fainting goat. The email service provider describes this persona by saying, "when startled, its muscles stiffen up and it falls right over.”

They then link out to this hilarious video.

As you can see from this example, you can evoke brand voice in subtle yet effective ways. If the blogger had instead written, “If a goat is scared, it becomes nervous. The animal's muscles contract and it faints as a result”, the writer would've evoked a voice more aligned with a scientific journal than Mailchimp.

Screencap of Mailchimp’s brand persona.

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8. Fenty Beauty

The About Us page for Rihanna's beauty company reads, "Before she was BadGalRiRi: music, fashion and beauty icon, Robyn Rihanna Fenty was a little girl in Barbados transfixed by her mother’s lipstick.

The first time she experienced makeup for herself, she never looked back. Makeup became her weapon of choice for self-expression."

It‘s clear, even just through this short snippet, that Fenty Beauty’s voice is bold, direct, and poetic. Language like “transfixed by her mother's lipstick” and “her weapon of choice for self-expression” reinforce this voice. However, the tone is also undeniably casual — the way you might talk to your best friend.

Screencap of Rihanna’s Fenty Beauty “About Us.”

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You'll see this voice play out across all Fenty social channels, including this YouTube video description:

Screencap from a Fenty Beauty YouTube video description.

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The first statement, “The blur is REAL!” — along with phrases like “No-makeup makeup look”, and the shortening of the word “combination” — all evoke a sense of friendliness.

The brand voice matches its target audience perfectly: youthful millennials and Gen-Zers who care about makeup as an opportunity for authentic expression.

9. Clare Paint

Clare, an online paint site, has created a mature, spirited, and cheerful brand voice to evoke a breezy, girl-next-door feel to their branded content.

For instance, consider the title of one of their recent blog posts, “6 Stylish Rooms on Instagram That Make a Strong Case For Pink Walls.”

The post uses phrases like “millennial pink”, “pink walls have obvious staying power”, and “designers and DIY enthusiasts alike have embraced the playful shade with open arms.”

The brand’s language is friendly, chic, and professional, relating to its readers while simultaneously demonstrating the brand's home decor expertise.

Screencap from Clare Paint’s blog. “6 Stylish Rooms on Instagram That Make a Strong Case for Pink Walls.”

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This voice is clear across channels. Take a look at this Instagram post, for instance.

Screencap of Clare Paint’s Instagram feed.

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“When baby's first bedroom is on your grown-up vision board” makes the brand feel like a good-natured older (and more fashionable) sister. The reference to the COO‘s baby boy is another opportunity to make authentic connections with Clare’s followers.

10. Skittles

Skittles often posts hilarious social media posts that strip away any promotional, phony language so you're left with something much more real.

Take this tweet, which reads: “Vote Skittles for Best Brand on Twitter so we can keep our jobs!”

Screencap of a Skittles tweet. “We need your help today. Help us win this so our bosses think we’re doing a good job.”

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The brand voice, which is clever and original, does a good job of making prospects and customers feel like they‘re chatting with a mischievous employee behind-the-scenes. The “I can’t believe they just posted that” factor keeps the content fresh and exciting.

Plus, the brand does a good job making pop culture references, like this Mean Girls reference, to highlight the brand's youthfulness.

Screencap of a Skittles tweet.

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Skittles’ use of absurdity and humor plays into their iconic commercials. In one 2022 ad, the company pokes fun at targeted ads.

While two people watch a youtube video, they comment that their ads are so targeted that it feels as if Skittles is listening in on their conversation. Then, a man with a boom mike drops through the floor.

 

Skittles expertly keeps the same tone across media, showing their brand’s commitment to their voice.

Brand Voice Template

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Looking to make a template for your own brand voice? HubSpot is here to help! You can fill out this blank Google Sheet template with your own brand voice characteristics.

Fill out the remaining cells, and send them along to your team.

It‘s important to note, you’ll be prompted to make a Google Drive copy of the template, which isn't possible without a Google account.

Crafting Your Voice

And there you have it! You're well on your way toward building a strong, compelling brand voice for your own business.

Logo, color palette, and font are all important aspects of branding. But beyond that, a good brand starts with good content. And good content can’t exist without a strong voice.

Editor's Note: This post was originally published in April 2021 and has been updated for comprehensiveness.

via Perfecte news Non connection