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viernes, 28 de junio de 2024

What is a Business Plan? Definition, Tips, and Templates

Years ago, I had an idea to launch a line of region-specific board games. I knew there was a market for games that celebrated local culture and heritage. I was so excited about the concept and couldn't wait to get started.

But my idea never took off. Why? Because I didn‘t have a plan. I lacked direction, missed opportunities, and ultimately, the venture never got off the ground.

→ Download Now: Free Business Plan Template

And that’s exactly why a business plan is important. It cements your vision, gives you clarity, and outlines your next step.

In this post, I‘ll explain what a business plan is, the reasons why you’d need one, identify different types of business plans, and what you should include in yours.

Table of Contents

The business plan is an undeniably critical component to getting any company off the ground. It's key to securing financing, documenting your business model, outlining your financial projections, and turning that nugget of a business idea into a reality.

Business Plan Template [Download Now]

business plan template

Working on your business plan? Try using our Business Plan Template. Pre-filled with the sections a great business plan needs, the template will give aspiring entrepreneurs a feel for what a business plan is, what should be in it, and how it can be used to establish and grow a business from the ground up.

Purposes of a Business Plan

In an era where 48% of businesses survive half a decade on, having a clear, defined, and well-thought-out business plan is a crucial first step for setting up a business for long-term success.

Here’s why I think a business plan is important:

1. Securing Financing From Investors

Since its contents revolve around how businesses succeed, break-even, and turn a profit, a business plan is used as a tool for sourcing capital. This document is an entrepreneur's way of showing potential investors or lenders how their capital will be put to work and how it will help the business thrive.

I’ve seen that all banks, investors, and venture capital firms will want to see a business plan before handing over their money. Therefore, these investors need to know if — and when — they‘ll be making their money back (and then some).

Additionally, they’ll want to read about the process and strategy for how the business will reach those financial goals, which is where the context provided by sales, marketing, and operations plans come into play.

2. Documenting a Company's Strategy and Goals

I think a business plan should leave no stone unturned.

Business plans can span dozens or even hundreds of pages, affording their drafters the opportunity to explain what a business' goals are and how the business will achieve them.

To show potential investors that they've addressed every question and thought through every possible scenario, entrepreneurs should thoroughly explain their marketing, sales, and operations strategies — from acquiring a physical location for the business to explaining a tactical approach for marketing penetration.

These explanations should ultimately lead to a business' break-even point supported by a sales forecast and financial projections, with the business plan writer being able to speak to the why behind anything outlined in the plan.

3. Legitimizing a Business Idea

I’ve seen that everyone‘s got a great idea for a company — until they put pen to paper and realize that it’s not exactly feasible.

A business plan is an aspiring entrepreneur's way to prove that a business idea is actually worth pursuing.

As entrepreneurs document their go-to-market process, capital needs, and expected return on investment, entrepreneurs likely come across a few hiccups that will make them second guess their strategies and metrics — and that's exactly what the business plan is for.

It ensures you have everything in order before bringing their business idea to the world and reassures the readers that whoever wrote the plan is serious about the idea, having put hours into thinking of the business idea, fleshing out growth tactics, and calculating financial projections.

4. Getting an A in Your Business Class

Speaking from personal experience, there‘s a chance you’re here to get business plan ideas for your Business 101 class project.

If that's the case, might I suggest checking out this post on How to Write a Business Plan, which provides a section-by-section guide on creating your plan?

5. Identifying Potential Problems

Business plans act as early warning systems that identify potential problems before they escalate into major obstacles.

How? When you conduct thorough market research, analyze competitor strategies, and evaluate financial projections, your plan pinpoints vulnerabilities and risks. This allows you to develop contingency plans and risk mitigation strategies.

This helps you prevent costly mistakes and shows investors and lenders you’re well-prepared and have considered various scenarios.

6. Attracts and Retains Talent

A well-articulated plan outlines your company's vision, mission, and values, showcasing a clear direction and purpose. People who want meaningful work that aligns with their ambitions will love this.

Also, it shows the company's potential for growth and stability. This instills confidence in employees and assures them of a secure future and opportunities for career advancement.

When you show growth potential and highlight a positive work culture, your business plan becomes a magnet for top talent.

7. Provides a Roadmap

A business plan provides a detailed roadmap for your company's future. It outlines your objectives, strategies, and the specific actions you need to achieve your goals.

When you define your path forward, a business plan helps you stay focused and on track, even when you face challenges or distractions. It’s a great reference tool that allows you to make smart decisions that align with your overall vision.

This way, having a comprehensive roadmap in the form of a business plan provides direction and clarity at every stage of your business journey.

8. Serves as a Marketing Tool

A business plan is not only an internal guide but also serves as a powerful marketing tool. Your business plan can showcase your company‘s strengths, unique value proposition, and growth potential when you’re looking for investors, partnerships, or new clients.

It provides a professional and polished overview of your business, which shows your commitment and strategic thinking to potential stakeholders.

Your business plan helps you attract the right people by clearly articulating your target market, competitive advantages, and financial projections. In summary, it acts as a persuasive sales pitch.

1. Business Plan Subtitle

Every great business plan starts with a captivating title and subtitle. You’ll want to make it clear that the document is, in fact, a business plan, but the subtitle can help tell the story of your business in just a short sentence.

2. Executive Summary

Although this is the last part of the business plan that you’ll write, it’s the first section (and maybe the only section) that stakeholders will read.

The executive summary of a business plan sets the stage for the rest of the document. It includes your company’s mission or vision statement, value proposition, and long-term goals.

3. Company Description

This brief part of your business plan will detail your business name, years in operation, key offerings, and positioning statement.

You might even add core values or a short history of the company. The company description’s role in a business plan is to introduce your business to the reader in a compelling and concise way.

4. The Business Opportunity

The business opportunity should convince investors that your organization meets the needs of the market in a way that no other company can.

This section explains the specific problem your business solves within the marketplace and how it solves them. It will include your value proposition as well as some high-level information about your target market.

business plan components

5. Competitive Analysis

Just about every industry has more than one player in the market. Even if your business owns the majority of the market share in your industry or your business concept is the first of its kind, you still have competition.

In the competitive analysis section, you’ll take an objective look at the industry landscape to determine where your business fits. A SWOT analysis is an organized way to format this section.

6. Target Market

Who are the core customers of your business and why? The target market portion of your business plan outlines this in detail. The target market should explain the demographics, psychographics, behavioristics, and geographics of the ideal customer.

7. Marketing Plan

Marketing is expansive, and it’ll be tempting to cover every type of marketing possible, but a brief overview of how you’ll market your unique value proposition to your target audience, followed by a tactical plan, will suffice.

Think broadly and narrow down from there: Will you focus on a slow-and-steady play where you make an upfront investment in organic customer acquisition? Or will you generate lots of quick customers using a pay-to-play advertising strategy?

This kind of information should guide the marketing plan section of your business plan.

8. Financial Summary

Money doesn’t grow on trees. Even the most digital, sustainable businesses have expenses. Outlining a financial summary of where your business is currently and where you’d like it to be in the future will substantiate this section.

Consider including any monetary information that will give potential investors a glimpse into the financial health of your business. Assets, liabilities, expenses, debt, investments, revenue, and more are all useful additions here.

9. Team

So, you’ve outlined some great goals, the business opportunity is valid, and the industry is ready for what you have to offer. Who’s responsible for turning all this high-level talk into results?

The “team” section of your business plan answers that question by providing an overview of the roles responsible for each goal.

Don’t worry if you don’t have every team member on board yet. Knowing what roles to hire for is helpful as you seek funding from investors.

10. Funding Requirements

Remember that one of the goals of a business plan is to secure funding from investors, so you’ll need to include funding requirements you’d like them to fulfill.

Considering that global funding fell 61% from 2021 to 2023, it’s very important to be clear in this section. Include the amount your business needs, for what reasons, and for how long.

There’s no one size fits all business plan as there are several types of businesses in the market today. From startups with just one founder to historic household names that need to stay competitive, every type of business needs a business plan that’s tailored to its needs. Below are a few of the most common types of business plans.

For even more examples, check out these sample business plans to help you write your own.

1. Startup Business Plan

business plan example, startup

As one of the most common types of business plans, a startup business plan is for new business ideas. This plan lays the foundation for the eventual success of a business.

I think the biggest challenge with the startup business plan is that it's written completely from scratch. Startup business plans often reference existing industry data. They also explain unique business strategies and go-to-market plans.

Because startup business plans expand on an original idea, the contents will vary by the top priority goals.

For example, say a startup is looking for funding. If capital is a priority, this business plan might focus more on financial projections than marketing or company culture.

Eric Heckstall, the founder and CEO of EDH Signature Inc., which offers premier grooming products, also suggests keeping your startup business plan short.

“The traditional business plan can be 40+ pages, which is too large of a document to really be useful, can be difficult for staff to understand, and have to dig for information which most people won’t do,” Heckstall says.

Conversely, a one-to-two-page business plan improves clarity and focus. Heckstall says this format “is easy to use on a day-to-day basis, teams as well as potential investors can understand the purpose and direction of the company, and can easily be incorporated into team meetings.”

2. Feasibility Business Plan

business plan example, feasability

This type of business plan focuses on a single essential aspect of the business — the product or service. It may be part of a startup business plan or a standalone plan for an existing organization. This comprehensive plan may include:

  • A detailed product description.
  • Market analysis.
  • Technology needs.
  • Production needs.
  • Financial sources.
  • Production operations.

Startups can fail because of a lack of market need and mistimed products. Plus, nearly half of entrepreneurs, founders, CEOs, and COOs report that price sensitivity and evolving market conditions are the number one prospect and customer challenges they face right now.

Some businesses will complete a feasibility study to explore ideas and narrow product plans to the best choice. They conduct these studies before completing the feasibility business plan. Then, the feasibility plan centers on that one product or service.

Zach Dannett, co-founder at rug company Tumble highlights how some business owners take a very idealistic approach too. And forget barriers to entry like regulatory issues in the process.

He adds how considering this aspect in their business plan helped.

Before launching the team, Dannett first took time to understand regulatory requirements in our industry, checking to make sure we needed to secure any certifications or licenses.

Then, “we reviewed financial requirements, which would cover initial investments, operational costs, and potential expenses. We then conducted thorough market research to understand our market, how saturated this market is, and identify major competitors with significant market share,” Dannett says

3. Internal Business Plan

business plan example, internal

Internal business plans help leaders communicate company goals, strategy, and performance. This helps the business align and work toward objectives more effectively.

Besides the typical elements in a startup business plan, an internal business plan may also include:

  • Department-specific budgets.
  • Target demographic analysis.
  • Market size and share of voice analysis.
  • Action plans.
  • Sustainability plans.

Most external-facing business plans focus on raising capital and support for a business. But, an internal business plan helps keep the business mission consistent in the face of change.

You can also reduce your workload by using a free business template that helps you get a headstart on what to include.

4. Strategic Business Plan

business plan example, strategic

Strategic business plans focus on long-term objectives for your business. They usually cover the first three to five years of operations. This is different from the typical startup business plan which focuses on the first one to three years. The audience for this plan is also primarily internal stakeholders.

These types of business plans may include:

  • Relevant data and analysis.
  • Assessments of company resources.
  • Vision and mission statements.
  • Action plans.

It's important to remember that, while many businesses create a strategic plan before launching, some business owners just jump in.

David Sides, marketing specialist at The Gori Law, highlights how it’s important not to create this plan in isolation and involve key stakeholders from across the organization in the planning process.

“We make a point of bringing together attorneys, paralegals, and support staff to discuss our long-term goals and how we can work together to achieve them. This not only helps ensure buy-in and alignment, but it also allows you to tap into a wider range of perspectives and ideas,” Sides says.

This way, the strategic business plan can add value by outlining how your business plans to reach specific goals and considering a holistic perspective from the most important stakeholders. This type of planning can also help a business anticipate future challenges.

5. Business Acquisition Plan

business plan example, business acquisition

Investors use business plans to acquire existing businesses, too — not just new businesses.

I recommend including costs, schedules, or management requirements. This data will come from an acquisition strategy.

A business plan for an existing company will explain:

  • How an acquisition will change its operating model.
  • What will stay the same under new ownership.
  • Why things will change or stay the same.
  • Acquisition planning documentation.
  • Timelines for acquisition.

Ilia Tretiakov, owner and lead strategist, at So Good Digital, a marketing agency suggests adding a Day Zero Plan. This is a thorough plan outlining the steps you will take the moment the acquisition is completed.

It consists of stakeholder communication plans, critical system integration, quick operational adjustments, and cultural alignment initiatives.

Here’s why Ilia believes it’s important.

“A Day Zero Plan establishes the framework for the integration process and guarantees a seamless transition. This comprehensive strategy goes above and beyond the typical post-acquisition integration plan, taking care of urgent issues and laying the groundwork for long-term success,” Tretiakov says,

Apart from this, I believe the business plan should speak to the current state of the business and why it's up for sale.

For example, if someone is purchasing a failing business, the business plan should explain why the business is being purchased. It should also include:

  • What the new owner will do to turn the business around.
  • Historic business metrics.
  • Sales projections after the acquisition.
  • Justification for those projections.

6. Business Repositioning Plan

business plan example, repositioning

When a business wants to avoid acquisition, reposition its brand, or try something new, CEOs or owners will develop a business repositioning plan.

This plan will:

  • Acknowledge the current state of the company.
  • State a vision for the future of the company.
  • Explain why the business needs to reposition itself.
  • Outline a process for how the company will adjust.

Companies planning for a business reposition often do so — proactively or retroactively — due to a shift in market trends and customer needs.

For example, shoe brand AllBirds plans to refocus its brand on core customers and shift its go-to-market strategy. These decisions are a reaction to lackluster sales following product changes and other missteps.

7. Expansion or Growth Business Plan

When your business is ready to expand, a growth business plan creates a useful structure for reaching specific targets.

For example, a successful business expanding into another location can use a growth business plan. This is because it may also mean the business needs to focus on a new target market or generate more capital.

This type of plan usually covers the next year or two of growth. It often references current sales, revenue, and successes. It may also include:

  • SWOT analysis.
  • Growth opportunity studies.
  • Financial goals and plans.
  • Marketing plans.
  • Capability planning.

These types of business plans will vary by business, but they can help you quickly rally around new priorities to drive growth.

Getting Started With Your Business Plan

At the end of the day, a business plan is simply an explanation of a business idea and why it will be successful. The more detail and thought you put into it, the more successful your plan — and the business it outlines — will be.

I personally recommend using the feasibility business plan template. It helps me assess the viability of my business idea before diving in head-first.

By completing a feasibility plan, I feel more confident and prepared to tackle the full business plan. Plus, it saves me time and effort in the long run by ensuring I'm pursuing an idea with real potential.

When writing your business plan, you’ll benefit from extensive research, feedback from your team or board of directors, and a solid template to organize your thoughts. If you need one of these, download HubSpot's Free Business Plan Template below to get started.

Editor's note: This post was originally published in August 2020 and has been updated for comprehensiveness.

Business Plan Template



from Marketing https://blog.hubspot.com/marketing/what-is-business-plan

Years ago, I had an idea to launch a line of region-specific board games. I knew there was a market for games that celebrated local culture and heritage. I was so excited about the concept and couldn't wait to get started.

But my idea never took off. Why? Because I didn‘t have a plan. I lacked direction, missed opportunities, and ultimately, the venture never got off the ground.

→ Download Now: Free Business Plan Template

And that’s exactly why a business plan is important. It cements your vision, gives you clarity, and outlines your next step.

In this post, I‘ll explain what a business plan is, the reasons why you’d need one, identify different types of business plans, and what you should include in yours.

Table of Contents

The business plan is an undeniably critical component to getting any company off the ground. It's key to securing financing, documenting your business model, outlining your financial projections, and turning that nugget of a business idea into a reality.

Business Plan Template [Download Now]

business plan template

Working on your business plan? Try using our Business Plan Template. Pre-filled with the sections a great business plan needs, the template will give aspiring entrepreneurs a feel for what a business plan is, what should be in it, and how it can be used to establish and grow a business from the ground up.

Purposes of a Business Plan

In an era where 48% of businesses survive half a decade on, having a clear, defined, and well-thought-out business plan is a crucial first step for setting up a business for long-term success.

Here’s why I think a business plan is important:

1. Securing Financing From Investors

Since its contents revolve around how businesses succeed, break-even, and turn a profit, a business plan is used as a tool for sourcing capital. This document is an entrepreneur's way of showing potential investors or lenders how their capital will be put to work and how it will help the business thrive.

I’ve seen that all banks, investors, and venture capital firms will want to see a business plan before handing over their money. Therefore, these investors need to know if — and when — they‘ll be making their money back (and then some).

Additionally, they’ll want to read about the process and strategy for how the business will reach those financial goals, which is where the context provided by sales, marketing, and operations plans come into play.

2. Documenting a Company's Strategy and Goals

I think a business plan should leave no stone unturned.

Business plans can span dozens or even hundreds of pages, affording their drafters the opportunity to explain what a business' goals are and how the business will achieve them.

To show potential investors that they've addressed every question and thought through every possible scenario, entrepreneurs should thoroughly explain their marketing, sales, and operations strategies — from acquiring a physical location for the business to explaining a tactical approach for marketing penetration.

These explanations should ultimately lead to a business' break-even point supported by a sales forecast and financial projections, with the business plan writer being able to speak to the why behind anything outlined in the plan.

3. Legitimizing a Business Idea

I’ve seen that everyone‘s got a great idea for a company — until they put pen to paper and realize that it’s not exactly feasible.

A business plan is an aspiring entrepreneur's way to prove that a business idea is actually worth pursuing.

As entrepreneurs document their go-to-market process, capital needs, and expected return on investment, entrepreneurs likely come across a few hiccups that will make them second guess their strategies and metrics — and that's exactly what the business plan is for.

It ensures you have everything in order before bringing their business idea to the world and reassures the readers that whoever wrote the plan is serious about the idea, having put hours into thinking of the business idea, fleshing out growth tactics, and calculating financial projections.

4. Getting an A in Your Business Class

Speaking from personal experience, there‘s a chance you’re here to get business plan ideas for your Business 101 class project.

If that's the case, might I suggest checking out this post on How to Write a Business Plan, which provides a section-by-section guide on creating your plan?

5. Identifying Potential Problems

Business plans act as early warning systems that identify potential problems before they escalate into major obstacles.

How? When you conduct thorough market research, analyze competitor strategies, and evaluate financial projections, your plan pinpoints vulnerabilities and risks. This allows you to develop contingency plans and risk mitigation strategies.

This helps you prevent costly mistakes and shows investors and lenders you’re well-prepared and have considered various scenarios.

6. Attracts and Retains Talent

A well-articulated plan outlines your company's vision, mission, and values, showcasing a clear direction and purpose. People who want meaningful work that aligns with their ambitions will love this.

Also, it shows the company's potential for growth and stability. This instills confidence in employees and assures them of a secure future and opportunities for career advancement.

When you show growth potential and highlight a positive work culture, your business plan becomes a magnet for top talent.

7. Provides a Roadmap

A business plan provides a detailed roadmap for your company's future. It outlines your objectives, strategies, and the specific actions you need to achieve your goals.

When you define your path forward, a business plan helps you stay focused and on track, even when you face challenges or distractions. It’s a great reference tool that allows you to make smart decisions that align with your overall vision.

This way, having a comprehensive roadmap in the form of a business plan provides direction and clarity at every stage of your business journey.

8. Serves as a Marketing Tool

A business plan is not only an internal guide but also serves as a powerful marketing tool. Your business plan can showcase your company‘s strengths, unique value proposition, and growth potential when you’re looking for investors, partnerships, or new clients.

It provides a professional and polished overview of your business, which shows your commitment and strategic thinking to potential stakeholders.

Your business plan helps you attract the right people by clearly articulating your target market, competitive advantages, and financial projections. In summary, it acts as a persuasive sales pitch.

1. Business Plan Subtitle

Every great business plan starts with a captivating title and subtitle. You’ll want to make it clear that the document is, in fact, a business plan, but the subtitle can help tell the story of your business in just a short sentence.

2. Executive Summary

Although this is the last part of the business plan that you’ll write, it’s the first section (and maybe the only section) that stakeholders will read.

The executive summary of a business plan sets the stage for the rest of the document. It includes your company’s mission or vision statement, value proposition, and long-term goals.

3. Company Description

This brief part of your business plan will detail your business name, years in operation, key offerings, and positioning statement.

You might even add core values or a short history of the company. The company description’s role in a business plan is to introduce your business to the reader in a compelling and concise way.

4. The Business Opportunity

The business opportunity should convince investors that your organization meets the needs of the market in a way that no other company can.

This section explains the specific problem your business solves within the marketplace and how it solves them. It will include your value proposition as well as some high-level information about your target market.

business plan components

5. Competitive Analysis

Just about every industry has more than one player in the market. Even if your business owns the majority of the market share in your industry or your business concept is the first of its kind, you still have competition.

In the competitive analysis section, you’ll take an objective look at the industry landscape to determine where your business fits. A SWOT analysis is an organized way to format this section.

6. Target Market

Who are the core customers of your business and why? The target market portion of your business plan outlines this in detail. The target market should explain the demographics, psychographics, behavioristics, and geographics of the ideal customer.

7. Marketing Plan

Marketing is expansive, and it’ll be tempting to cover every type of marketing possible, but a brief overview of how you’ll market your unique value proposition to your target audience, followed by a tactical plan, will suffice.

Think broadly and narrow down from there: Will you focus on a slow-and-steady play where you make an upfront investment in organic customer acquisition? Or will you generate lots of quick customers using a pay-to-play advertising strategy?

This kind of information should guide the marketing plan section of your business plan.

8. Financial Summary

Money doesn’t grow on trees. Even the most digital, sustainable businesses have expenses. Outlining a financial summary of where your business is currently and where you’d like it to be in the future will substantiate this section.

Consider including any monetary information that will give potential investors a glimpse into the financial health of your business. Assets, liabilities, expenses, debt, investments, revenue, and more are all useful additions here.

9. Team

So, you’ve outlined some great goals, the business opportunity is valid, and the industry is ready for what you have to offer. Who’s responsible for turning all this high-level talk into results?

The “team” section of your business plan answers that question by providing an overview of the roles responsible for each goal.

Don’t worry if you don’t have every team member on board yet. Knowing what roles to hire for is helpful as you seek funding from investors.

10. Funding Requirements

Remember that one of the goals of a business plan is to secure funding from investors, so you’ll need to include funding requirements you’d like them to fulfill.

Considering that global funding fell 61% from 2021 to 2023, it’s very important to be clear in this section. Include the amount your business needs, for what reasons, and for how long.

There’s no one size fits all business plan as there are several types of businesses in the market today. From startups with just one founder to historic household names that need to stay competitive, every type of business needs a business plan that’s tailored to its needs. Below are a few of the most common types of business plans.

For even more examples, check out these sample business plans to help you write your own.

1. Startup Business Plan

business plan example, startup

As one of the most common types of business plans, a startup business plan is for new business ideas. This plan lays the foundation for the eventual success of a business.

I think the biggest challenge with the startup business plan is that it's written completely from scratch. Startup business plans often reference existing industry data. They also explain unique business strategies and go-to-market plans.

Because startup business plans expand on an original idea, the contents will vary by the top priority goals.

For example, say a startup is looking for funding. If capital is a priority, this business plan might focus more on financial projections than marketing or company culture.

Eric Heckstall, the founder and CEO of EDH Signature Inc., which offers premier grooming products, also suggests keeping your startup business plan short.

“The traditional business plan can be 40+ pages, which is too large of a document to really be useful, can be difficult for staff to understand, and have to dig for information which most people won’t do,” Heckstall says.

Conversely, a one-to-two-page business plan improves clarity and focus. Heckstall says this format “is easy to use on a day-to-day basis, teams as well as potential investors can understand the purpose and direction of the company, and can easily be incorporated into team meetings.”

2. Feasibility Business Plan

business plan example, feasability

This type of business plan focuses on a single essential aspect of the business — the product or service. It may be part of a startup business plan or a standalone plan for an existing organization. This comprehensive plan may include:

  • A detailed product description.
  • Market analysis.
  • Technology needs.
  • Production needs.
  • Financial sources.
  • Production operations.

Startups can fail because of a lack of market need and mistimed products. Plus, nearly half of entrepreneurs, founders, CEOs, and COOs report that price sensitivity and evolving market conditions are the number one prospect and customer challenges they face right now.

Some businesses will complete a feasibility study to explore ideas and narrow product plans to the best choice. They conduct these studies before completing the feasibility business plan. Then, the feasibility plan centers on that one product or service.

Zach Dannett, co-founder at rug company Tumble highlights how some business owners take a very idealistic approach too. And forget barriers to entry like regulatory issues in the process.

He adds how considering this aspect in their business plan helped.

Before launching the team, Dannett first took time to understand regulatory requirements in our industry, checking to make sure we needed to secure any certifications or licenses.

Then, “we reviewed financial requirements, which would cover initial investments, operational costs, and potential expenses. We then conducted thorough market research to understand our market, how saturated this market is, and identify major competitors with significant market share,” Dannett says

3. Internal Business Plan

business plan example, internal

Internal business plans help leaders communicate company goals, strategy, and performance. This helps the business align and work toward objectives more effectively.

Besides the typical elements in a startup business plan, an internal business plan may also include:

  • Department-specific budgets.
  • Target demographic analysis.
  • Market size and share of voice analysis.
  • Action plans.
  • Sustainability plans.

Most external-facing business plans focus on raising capital and support for a business. But, an internal business plan helps keep the business mission consistent in the face of change.

You can also reduce your workload by using a free business template that helps you get a headstart on what to include.

4. Strategic Business Plan

business plan example, strategic

Strategic business plans focus on long-term objectives for your business. They usually cover the first three to five years of operations. This is different from the typical startup business plan which focuses on the first one to three years. The audience for this plan is also primarily internal stakeholders.

These types of business plans may include:

  • Relevant data and analysis.
  • Assessments of company resources.
  • Vision and mission statements.
  • Action plans.

It's important to remember that, while many businesses create a strategic plan before launching, some business owners just jump in.

David Sides, marketing specialist at The Gori Law, highlights how it’s important not to create this plan in isolation and involve key stakeholders from across the organization in the planning process.

“We make a point of bringing together attorneys, paralegals, and support staff to discuss our long-term goals and how we can work together to achieve them. This not only helps ensure buy-in and alignment, but it also allows you to tap into a wider range of perspectives and ideas,” Sides says.

This way, the strategic business plan can add value by outlining how your business plans to reach specific goals and considering a holistic perspective from the most important stakeholders. This type of planning can also help a business anticipate future challenges.

5. Business Acquisition Plan

business plan example, business acquisition

Investors use business plans to acquire existing businesses, too — not just new businesses.

I recommend including costs, schedules, or management requirements. This data will come from an acquisition strategy.

A business plan for an existing company will explain:

  • How an acquisition will change its operating model.
  • What will stay the same under new ownership.
  • Why things will change or stay the same.
  • Acquisition planning documentation.
  • Timelines for acquisition.

Ilia Tretiakov, owner and lead strategist, at So Good Digital, a marketing agency suggests adding a Day Zero Plan. This is a thorough plan outlining the steps you will take the moment the acquisition is completed.

It consists of stakeholder communication plans, critical system integration, quick operational adjustments, and cultural alignment initiatives.

Here’s why Ilia believes it’s important.

“A Day Zero Plan establishes the framework for the integration process and guarantees a seamless transition. This comprehensive strategy goes above and beyond the typical post-acquisition integration plan, taking care of urgent issues and laying the groundwork for long-term success,” Tretiakov says,

Apart from this, I believe the business plan should speak to the current state of the business and why it's up for sale.

For example, if someone is purchasing a failing business, the business plan should explain why the business is being purchased. It should also include:

  • What the new owner will do to turn the business around.
  • Historic business metrics.
  • Sales projections after the acquisition.
  • Justification for those projections.

6. Business Repositioning Plan

business plan example, repositioning

When a business wants to avoid acquisition, reposition its brand, or try something new, CEOs or owners will develop a business repositioning plan.

This plan will:

  • Acknowledge the current state of the company.
  • State a vision for the future of the company.
  • Explain why the business needs to reposition itself.
  • Outline a process for how the company will adjust.

Companies planning for a business reposition often do so — proactively or retroactively — due to a shift in market trends and customer needs.

For example, shoe brand AllBirds plans to refocus its brand on core customers and shift its go-to-market strategy. These decisions are a reaction to lackluster sales following product changes and other missteps.

7. Expansion or Growth Business Plan

When your business is ready to expand, a growth business plan creates a useful structure for reaching specific targets.

For example, a successful business expanding into another location can use a growth business plan. This is because it may also mean the business needs to focus on a new target market or generate more capital.

This type of plan usually covers the next year or two of growth. It often references current sales, revenue, and successes. It may also include:

  • SWOT analysis.
  • Growth opportunity studies.
  • Financial goals and plans.
  • Marketing plans.
  • Capability planning.

These types of business plans will vary by business, but they can help you quickly rally around new priorities to drive growth.

Getting Started With Your Business Plan

At the end of the day, a business plan is simply an explanation of a business idea and why it will be successful. The more detail and thought you put into it, the more successful your plan — and the business it outlines — will be.

I personally recommend using the feasibility business plan template. It helps me assess the viability of my business idea before diving in head-first.

By completing a feasibility plan, I feel more confident and prepared to tackle the full business plan. Plus, it saves me time and effort in the long run by ensuring I'm pursuing an idea with real potential.

When writing your business plan, you’ll benefit from extensive research, feedback from your team or board of directors, and a solid template to organize your thoughts. If you need one of these, download HubSpot's Free Business Plan Template below to get started.

Editor's note: This post was originally published in August 2020 and has been updated for comprehensiveness.

Business Plan Template

via Perfecte news Non connection

What is Branding? Understanding Its Importance in 2024

Contrary to popular belief, companies don't sell products — they sell branding.

They sell experiences, feelings, and ideologies. Businesses with amazing brands like Coca-Cola know exactly what experience they want customers to have when they make (or consider) a purchase.

Download Now: Free Brand Building Guide

Being able to control the purchasing experience at this level is the power of branding at work.

This branding guide will help you create and manage a strong brand that’ll entice customers to admire, remember, and prefer your business over the competition.

So, keep reading or jump ahead to find what you need.

Brands are an effective way for companies to communicate their vision. A brand clarifies what a company stands for and why.

A brand also refers to the overall experience a person has when interacting with a business — as a shopper, customer, social media follower, or mere passerby.

In a nutshell, branding is the process of researching, developing, and applying a distinctive feature or set of features to your organization so that consumers can begin to associate your brand with your products or services.

Branding is in social media captions, billboard color palettes, and the materials brands use for their packaging.

Companies that create strong brands know that their brand identity needs to live everywhere. They know their names extend far beyond the label and can entice consumers to choose their products out of a lineup of options.

For example, the Coca-Cola brand has one of the most recognizable logos around the world. The classic red and white lettering, vibrant artwork, and distinctive font have captured buyers' attention for over a century.

business branding, coca cola

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Having stood the test of time, the Coca-Cola brand is a testament to the power of consistent, successful branding that consumers have come to love.

That said, branding is an iterative process and requires getting in touch with the heart of your customers and your business. However, it's not exactly the same as marketing.

Next, we take a look at the similarities and differences between branding and marketing.

Branding vs. Marketing

While it‘s easy to combine branding and marketing into one discipline, they’re quite distinct. It's also common to hear branding and marketing compared in terms of priorities. The truth is they are both essential to a successful business and must work in harmony for a business to grow.

Put simply, branding is the identity of a company, and marketing includes the tactics and strategies, which communicate that vision.

business branding vs marketing

As a business grows, both branding and marketing get more complex. This growth often means that both areas of a business will develop strategies and tactics to support different goals.

In branding, these actions usually support the business’s story and identity. In marketing, these actions usually amplify a company's products, customers, or other initiatives in order to drive sales.

Branding is important for a variety of reasons — and we’ll go through them below.

Other benefits of branding include the following.

1. Influencing Purchasing Decisions

Branding shapes how consumers perceive a product or service.

A strong brand image can create positive associations with quality, value, or a particular lifestyle, influencing purchasing decisions.

In fact, 62% of consumers say that their purchase decisions are heavily influenced by a brand’s values.

2. Creating an Identity for Your Business

A brand extends beyond a company’s product or service. Branding gives your business an identity. It gives consumers something to relate to and connect with beyond the product or service they're actually purchasing.

3. Helping Customers Remember Your Business

Branding makes your business memorable. It’s the face of your company and helps consumers distinguish your business across every medium.

4. Boosting Advertising and Marketing

Branding supports your marketing and advertising efforts. It helps your promotion pack that extra punch with added recognition and impact.

5. Building Employee Support

Branding brings your employees pride. When you brand your company, you’re not only giving your business identity. You’re also creating a reputable, highly-regarded workplace. Strong branding brings in strong employees.

Brand Strategy Guide

It‘s true. Branding is creative work. It’s also a team effort, and there are many stakeholders who should be involved in the process. Everyone has an opinion. Navigating useful feedback and changes can make branding a challenge.

But you don‘t have to invent your brand without help — these templates can help you create a powerful brand. To show you how a template can improve the branding process, let’s walk through a few examples next.

business branding, company history

  • Company Profile Templates. This resource can help you pull together the story of how your company began and how you plan to position yourself in the market. This makes it easier to refine your brand identity and strategy.
  • Company Culture Code Template. The culture of your business and your brand should be intrinsically connected. This useful template makes it easier for your team to hone the core of your unique culture so you can impart that knowledge into your brand.
  • Value Statement Templates. These templates can help you refine the value your company offers to customers. It includes over 30 pages of useful prompts and visual tools to hone your messaging.

Here’s how you can create a brand — or begin the process of rebranding your business.

There’s a lot that goes into a brand, and there’s a lot to consider when building a strong one. So, grab a notebook and jot down ideas as you move through this section. Recognize that branding is an iterative process. This means you might be repeating some of these steps as you brainstorm and build your brand.

Want to build an effective, measurable brand? Download our free guide on how to build a brand.

Define your brand's purpose.

Before diving into the specifics, take a step back and define the overall purpose of your brand. What impact do you want to have on your customers and the world?

This purpose should guide all of your branding decisions.

1. Understand your brand's origin story.

Every brand has an origin story — the reason the founders started the company and the problems they set out to solve. Building a brand that feels authentic and resonates with customers means understanding and communicating this story.

Real-Life Brand Example: Airbnb

Airbnb‘s origin story is that the founders couldn’t afford to pay rent, so they rented out air mattresses in their apartment to make extra money.

This experience made them realize there was an opportunity to create a marketplace for unique accommodations and experiences. Embracing this origin story has shaped Airbnb's mission-driven, community-focused brand.

Testing It Out

Let’s put this into action by creating a brand for a social media marketing platform.

I created a simple origin story for a social media marketing platform: "As a small business owner herself, our founder was frustrated by how time-consuming and challenging social media marketing could be.

She set out to build a platform that would simplify the process and enable authentic connection, to help small businesses like hers grow." Distilling this story will help humanize the brand.

2. Determine your target audience.

Branding leads to awareness, recognition, trust, and revenue. We’ve talked about that. But let’s take a step back and understand where those stem from: consumers. And not just any consumers — your target audience and customers.

70% of consumers say that they want a personalized experience. But how can you offer that experience if you don’t have a clear idea of who they are?

If your brand doesn’t resonate with your audience, it won’t lead to that awareness, recognition, trust, and revenue. That’s where target market research comes in.

Before pressing pen to paper (or cursor to digital document), you must understand to whom your branding will be speaking.

Who does your product serve? Who is your ideal customer? Why did you create your business in the first place?

What you learn about your target market and buyer personas will influence your branding decisions down the line, so make this step your first priority.

Testing It Out

For my social media marketing platform, I‘ve defined the target audience as small business owners who are looking to grow their business through social media, but don’t have a lot of time or resources to devote to it. They appreciate authenticity and want to connect with their customers in a genuine way.

3. Establish your mission statement.

Let’s return to a question I asked in the last step: Why did you create your business? Answering this will help you build your mission statement. This statement defines your purpose and passion as an organization.

Before you can craft a brand that your audience recognizes, values, and trusts, you must be able to show what your business has to give. Then, every part of your brand (logo, tagline, imagery, voice, and personality) can reflect that mission and vision.

Your mission statement is a building block of your brand manifesto. It encompasses why your organization exists and why people should care about your brand.

Featured Resource: Mission Statement Examples & Templates

business branding, mission statement

Download these free mission statement examples and templates and learn the ins and outs of two of the most valuable strategic planning elements for businesses.

Real-Life Brand Example: Patagonia

Clothing brand Patagonia's brand purpose is to “Save our home planet.” This clear and impactful purpose guides everything they do, from their product design to their environmental activism.

Customers love it and consider it the most reputable brand in the United States.

Testing It Out

I wrote the following mission statement for the mock social media marketing platform: “To empower small businesses to authentically connect with their customers and grow their brand through innovative and accessible social media marketing tools and resources.”

This mission statement reflects the brand's purpose and the value it aims to provide.

4. Define your unique values, qualities, and benefits.

There are probably lots of businesses in your industry and niche. It’s easy to focus on your competition (and there’s a time and place for competitive analysis), but, for now, let’s focus on you.

What’s one thing that your business has that no one else can mimic (er, legally)? Your brand.

Because of that, you must make sure that your brand is made from and inspired by elements that are solely yours: the values, benefits, and qualities that make your company unique.

Take a moment to jot down a list of what sets your business apart from others. I’m not talking about product features (like appearance, components, or capabilities). I’m referring to how your products or services improve lives and contribute to success.

Real-Life Brand Example: Tower 28 Beauty

You may have heard of Tower 28; they’re a beauty company that went viral on TikTok in 2021. I order their skincare products for two reasons:

  • They steer clear of harmful ingredients, and
  • I trust and respect the brand (and it’s gorgeous.)

On their website, they’ve clearly and simply outlined their unique values and benefits as part of their overall brand. This makes it easy for customers like me to trust their products and choose them over competitors.

business branding, tower28

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Testing It Out

Some unique values and benefits I defined for the social media marketing platform:

  • Affordable and accessible for small businesses on a budget.
  • Enables authentic connection and engagement with customers.
  • Simplifies social media marketing to save small business owners time.
  • Empowers small businesses to grow through social media.

5. Create your visual assets.

At this point, you should understand your target audience, your mission statement, and the unique qualities that make up your business.

Can you say with confidence that you’ve finished these steps? If your answer is yes, it’s time to move on to one of the more exciting parts of branding — the visual design. We’re talking about your logo, color palette, typography (fonts), iconography, and other visual components.

Featured Resource: How to Create a Brand Style Guide

business branding, brand assets

As you create these elements, build a set of brand guidelines (or a brand style guide) to govern the composition and use of your visual assets.

This will ensure that whoever uses your new branding does so accurately and consistently. Check out these examples of brand style guides for some inspiration.

Note: Design can be just as intimidating as it is exciting. Consider hiring a professional with logo and identity design experience or starting with a few helpful design templates.

Real-Life Brand Example: HubSpot

Our visual branding is distinctive and consistent. We use the signature orange color across our website, advertising, and social platforms.

business branding, hubspot

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Our logo is also instantly recognizable.

business branding, logo

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Testing It Out

For the social media marketing platform, I selected:

  • Logo. A chat bubble icon incorporating an upward trending arrow to symbolize growth through conversation
  • Colors. A vibrant, friendly teal as the primary color. Gray and white as secondary colors.
  • Fonts. A rounded, approachable sans-serif font for headings. A clean, easy-to-read sans-serif for body copy.
  • Imagery. Photos featuring small business owners connecting with customers and growing their business. Minimalist illustrations. These visual elements create a cohesive brand feel that’s modern, approachable, and conveys growth.

6. Find your brand voice.

Next, consider the voice of your brand. What would your brand sound like if you had a conversation with it, or if it texted you?

How you communicate with your target market is also considered part of your branding. You want to define a brand voice that connects and resonates with your audience — otherwise, they probably won’t pay attention. Because of that, don’t hesitate to return to step one to get familiar with to whom you’re speaking.

From your advertising campaigns and Instagram captions to your blog posts and brand story, your tone must be consistent.

So, give your audience a chance to get familiar with your brand and learn to recognize the sound of your voice. Better yet, create a fun, entertaining voice, and your customers will look forward to your social media and email updates.

Real-Life Brand Example: MailChimp

MailChimp is a great example of a brand that speaks with a clear, consistent tone. When I used their free plan for my small business, I always chuckled when receiving their emails and scanning their Instagram feed.

business branding, mailchimp

From its web copy to its social media posts, MailChimp has a clear brand voice that's personable, fun, and accessible. It can be hard to explain the technical parts of a software product (like A/B testing), but MailChimp has finessed that, too.

Testing It Out

I defined key traits of the social media marketing platform's brand voice:

  • Friendly and approachable.
  • Informative but not overly technical.
  • Empowering and encouraging.
  • Occasional use of humor.

7. Put your branding to work.

Your brand only works if you do. Once you finish designing and creating your new brand (or rebrand) integrate it throughout every inch of your business.

Pay extra attention to make sure that it’s displayed anywhere your business touches customers. Here are a handful of tips for applying your brand across your organization.

Want to build an effective, measurable brand? Download our free guide on how to build a brand.

Testing It Out

To implement the new branding for the social media marketing platform, I'd take the following steps:

  • Apply visual branding elements to the platform interface, website, social media profiles, and any marketing materials.
  • Refine messaging on the website and in marketing copy to align with brand voice
  • Train team members on the new brand guidelines.
  • Develop branded content like blog posts, social media posts, and email newsletters.
  • Ensure branded visuals and voice are used consistently in all future designs, product updates, and customer interactions.

How to Brand Your Business by Channel

1. Website

50% of internet users consider a website’s design when forming an opinion about a business. So, splash your logo, color palette, and typography across your website. Don’t use anything but your predefined assets in your brand guidelines.

Your website is a major part of your company identity — if it doesn’t reflect your brand, it will only create a jarring customer experience. Also, be sure that all web copy, calls-to-action, and product descriptions speak with your brand voice.

business branding, grader

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Try this website grader for a free evaluation of your website, with tips on how to make improvements.

Real-Life Brand Example: Shopify

Shopify‘s website perfectly embodies its brand. The clean, minimal design and straightforward copy reflect Shopify’s mission to simplify ecommerce. Consistent use of brand colors, fonts, and illustrations create a cohesive experience.

business branding, shopify

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Testing It Out

For the social media marketing platform's website, I applied the teal and gray color scheme and rounded, friendly fonts. The copy emphasizes ease-of-use and authentic connection, in line with the brand voice. Customer testimonials and case studies showcase successful small businesses to inspire and build trust.

2. Social Media

Increasing brand awareness is a top goal for social marketers, according to 2022 research. All profile photos, cover art, and branded imagery should reflect your brand. Consider putting your logo as your profile photo. This will make it easier for customers to recognize your business. As with your website, be sure all profile information, posts, and captions show off your brand voice.

Real-Life Brand Example: Wendy's

Wendy's social media presence is a masterclass in branding. Their profile photos feature their iconic logo and mascot. Their tweets are sassy, playful and on-brand.

business branding, wendys

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This strong branding has earned Wendy's a massive social following.

Testing It Out

Across social profiles, I used the branded chat bubble logo icon as the profile photo. Cover images feature the vibrant teal and photos of small business owners connecting with customers. Captions are written in a friendly, encouraging brand voice, with tips and resources to help small businesses grow using social media.

Consistent use of branded hashtags (#AuthenticSocialGrowth) reinforces key messaging.

3. Packaging

If you have a physical products business, your product is probably the most tangible way that customers interact with your brand. For that reason, your packaging should highlight your new branding — in its design, colors, size, and feel.

Real-Life Brand Example: Chobani

I love Chobani yogurt (confession: I’m eating it right now). Their branding immediately tells me that they produce authentic, healthy Greek yogurt.

That’s one of the main reasons I buy Chobani. It makes its yogurt packaging with recyclable paper cups — an intentional decision that supports the overall experience they’ve paired with purchasing and eating the Chobani brand.

4. Advertising

Advertisements (digital and print) are often used to establish brand awareness and introduce consumers to your brand. In fact, according to HubSpot research, 33% of marketers use paid ads to increase brand awareness.

Because of this, it’s critical that they display your branding. In fact, your branding should make the ad creation process easier. With your brand style guide, you already know how your ads should appear and what type of copy to write.

Real-Life Brand Example: Oatly

Oatly‘s ads are quirky, bold, and instantly recognizable. With irreverent copy, stark black and white imagery, and the consistent Oatly logo, they command attention. The ads perfectly capture Oatly’s unconventional brand.

business branding, oatly

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Testing It Out

Digital ads for the social media marketing platform feature bold text in the brand fonts and colors.

Copy focuses on the pain points of the target audience (“Struggling to grow your small biz on social? We can help!”) and the benefits of the platform.

Branded illustrations catch the eye while reinforcing the message. A clear CTA encourages clicks.

Featured resource: Best advertising examples

5. Sales and Customer Service

A brand is only as powerful as the people behind it, and if your people aren’t putting your brand to work, it won’t work for you. Moreover, your brand applies to more than your marketing.

Inform your sales and customer service folks of your brand guidelines and tell them to use them, especially when they engage directly with customers. Whether they're sharing a branded product demo or answering customer questions, encourage them to use your logo, tagline, imagery, and brand voice.

Real-Life Brand Example: Amazon

Amazon is known for its exceptional customer service, which is a key part of its brand promise. For example:

  • 24/7 customer support via phone, email, and chat
  • No-hassle returns and exchanges
  • Proactive communication about delays or issues with orders
  • Personalized recommendations based on purchase history

Testing It Out

I developed a brand training for all customer-facing teams. It covers the platform's mission, target audience, brand voice, and visual guidelines. I also provided buyer personas using persona templates so teams understand who they’re addressing better.

Featured Resource: Buyer Persona Templates

business branding, persona

Download our free Persona Templates to easily organize your target audience research and strengthen your marketing.

Sales reps use branded slides for demos, and stress ease-of-use and authentic connection in their pitches. Customer service reps spend as much time as needed to help small business owners succeed on the platform, in a friendly and encouraging tone. All teams have easy access to approved brand assets.

Check out these examples of small business branding for more inspiration.

Branding Terms to Know

Here are some other brand-related buzzwords you should know. They show the importance and value of branding your business.

Brand Awareness

Brand awareness refers to how familiar the general public and your target audience are with your brand. High brand awareness leads to brands being referred to as “trending,” “buzzworthy,” or “popular.”

Brand awareness is important because consumers can’t consider purchasing from your brand if they’re not aware of it.

👉🏼 Strong branding makes your business known.

Brand Extension

Brand extensions are when companies “extend” their brand to develop new products in new industries and markets. Consider Honda lawn mowers or Martha Stewart “Good Things.”

Brand extensions allow companies (or individuals) to leverage brand awareness and equity to create more revenue streams and diversify product lines.

👉🏼 Strong branding brings in more money.

Brand Identity

Brand identity is the personality of your business and the promise you make to your customers. It’s what you want your customers to walk away with after they interact with your brand.

Your brand identity is typically composed of your values, how you communicate your product or service, and what you want people to feel when they interact with it.

👉🏼 Strong branding gives your business more than a name.

Brand Management

Brand management refers to the process of creating and maintaining your brand.

It includes managing the tangible elements of your brand (style guide, packaging, color palette) and the intangible elements (how it's perceived by your target audience and customer base).

Your brand is a living, breathing asset, and it should be managed as such.

👉🏼 Strong branding requires consistent upkeep.

Brand Recognition

Brand recognition is how well a consumer (ideally in your target audience) can recognize and identify your brand without seeing your business name — through your logo, tagline, jingle, packaging, or advertising.

This concept goes hand-in-hand with brand recall, which is the ability to think of a brand without any visual or auditory identifiers.

👉🏼 Strong branding keeps your business top-of-mind.

Brand Trust

Brand trust refers to how strongly customers and consumers believe in your brand.

Do you deliver on your marketing promises? Do your salespeople and customer service go above and beyond?

These things can create trust among your customers, which is important in a world where a mere 14% of people feel confident in large businesses.

👉🏼 Strong branding builds trust with your customers.

Brand Valuation

Brand valuation is the commercial valuation of your brand derived from consumer perception, recognition, and trust.

This concept goes hand-in-hand with brand equity. A powerful brand can make your business invaluable to investors, shareholders, and potential buyers.

👉🏼 Strong branding increases your business’s value.

1. Treat your brand like a person.

To best wrap your head around the branding process, think of your brand as a person. Your brand should have an identity (who it is), personality (how it behaves), and experience (how it’s remembered).

Ask yourself these questions about your brand:

  • How would your brand introduce itself?
  • If it had to describe its appearance, how would it do so?
  • How would your brand talk about your products or services? Would it be serious and professional, or would it be humorous and edgy?
  • What would someone say about your brand after “meeting” it for the first time? What are a few sentences they’d use to describe it?

The purpose of branding is to create relationships with your customers. The easiest way to do this is to treat your brand as a person and understand that you want your customers to do the same.

Testing it out

I imagined the social media marketing platform brand as a person:

  • She would introduce herself as a helpful, savvy friend who's excited to help small businesses grow using the power of social media.
  • She would describe her appearance as modern, bright, and approachable, with a friendly smile.
  • She would talk about the platform enthusiastically, emphasizing how it makes social media marketing easy and helps form authentic customer connections. Her tone would be warm and encouraging.
  • After “meeting” her, someone would describe her as knowledgeable, supportive, and genuinely invested in their success. They'd say she made social media marketing feel accessible and even fun.

Envisioning the brand as a person helps create a cohesive, relatable brand identity to build customer relationships.

Featured Resources

2. Prioritize consistency.

SEMRUSH Social Customers want authenticity — Semrush’s research points out that customers want “natural”, user-generated-like content and “realness.”

Consistency is essential for branding because it builds trust and shows customers that your values are authentic. Without it, you could accidentally undermine your brand and confuse your customers.

Recognizable, valuable brands focus on consistency — and they reap the benefits.

So, make your brand a unified presence across mediums and platforms. This makes it easy for your customers to get familiar with, recognize, and come to prefer your brand over time. Brand guidelines can help with this initiative.

Take a look at this post for consistent brand examples and ideas.

Testing it out

To ensure consistency for the social media marketing platform brand, I:

  • Created detailed brand guidelines outlining the mission, values, voice, and visual elements. Distributed this to all team members.
  • Set up templates for marketing materials, social media posts, and sales docs to make it easy to maintain visual consistency.
  • Scheduled regular brand audits to check that all branded assets are aligned and make updates as needed.
  • Appointed a brand manager to oversee all branded content and communications.

3. Build and follow a brand strategy.

A brand strategy is more than your brand guidelines.

It’s a plan with specific, long-term goals that your team can achieve as your brand evolves. These goals typically revolve around your brand’s purpose, emotion, flexibility, competitive awareness, and employee involvement.

Remember how I said that branding is a continuous process? There’s a lot that goes into it. A brand strategy can help you turn that process into a well-oiled practice that keeps your brand moving toward success and recognition.

Testing It Out

I developed a brand strategy for the social media marketing platform that includes:

  • Purpose: Empower small businesses to authentically connect with customers and grow using social media.
  • Emotion: Supportive, empowering, approachable.
  • Flexibility: Adapt voice and visuals for different social platforms while maintaining core brand elements.
  • Competitive awareness: Regularly monitor competitor branding and identify opportunities to differentiate.
  • Employee involvement: Engage employees in branding through training, encouraging brand advocacy, and reinforcing brand values.

4. Don’t let inspiration turn into imitation.

Competitive analysis is important. Not only does it educate you on where your competition stands and how they are excelling, but it can also give you ideas on how you can improve or further set apart your brand.

But be careful to not fall into an imitation trap. Keep your competitive research limited and focus on what your organization brings to the table.

Just because a competitor (or two) has branded their company in a certain way doesn’t mean that you have to follow suit. New, unique, provocative brands are memorable brands.

Testing It Out

While researching competitors in the social media marketing space, I noticed a lot of similarities — tech-focused language, muted color palettes, generic stock photos. Rather than imitate these trends, I saw an opportunity to set our brand apart with:

  • Vibrant, eye-catching brand colors.
  • Authentic lifestyle photography showing real small business owners.
  • Approachable, jargon-free voice.
  • Emphasis on building genuine customer relationships, not just metrics.

5. Use branding to hire.

Strong branding makes your employees proud. I know I’m proud to be part of HubSpot. Leverage your branding to attract talented people. If hiring is a strong initiative for your organization, dedicate some of your resources to employer branding.

Employer branding is how you market your company to job seekers and current employees. If you’re publicly proud of your organization, others will be, too.

Testing It Out

To attract top talent to the social media marketing platform team, I:

  • Updated our careers page with compelling branded content about our mission, values, and culture.
  • Developed a social media campaign featuring employee stories and behind-the-scenes glimpses of life at the company.
  • Created branded welcome kits for new hires, including swag with our logo and colors.
  • Encouraged employees to share their experiences on social media and Glassdoor.

Ready, Set, Brand

Branding is your organization’s name, logo, color palette, voice, and imagery. It’s also more. It’s that intangible feeling your customers have when they interact with your brand. You know, that experience we talked about in the beginning.

That’s how powerhouse brands deviate from all the others. The tangible components contribute to this — a gorgeous logo, a clever tagline, an authentic manifesto, and a clear brand voice — but truly strong brands thrive when they focus on the big picture of their brand.

Get to the heart and soul of your target audience and your organization, and a successful brand will follow.

Editor's Note: This article was originally published in March 2021 and has been updated for comprehensiveness.

brand consistency



from Marketing https://blog.hubspot.com/marketing/branding

Contrary to popular belief, companies don't sell products — they sell branding.

They sell experiences, feelings, and ideologies. Businesses with amazing brands like Coca-Cola know exactly what experience they want customers to have when they make (or consider) a purchase.

Download Now: Free Brand Building Guide

Being able to control the purchasing experience at this level is the power of branding at work.

This branding guide will help you create and manage a strong brand that’ll entice customers to admire, remember, and prefer your business over the competition.

So, keep reading or jump ahead to find what you need.

Brands are an effective way for companies to communicate their vision. A brand clarifies what a company stands for and why.

A brand also refers to the overall experience a person has when interacting with a business — as a shopper, customer, social media follower, or mere passerby.

In a nutshell, branding is the process of researching, developing, and applying a distinctive feature or set of features to your organization so that consumers can begin to associate your brand with your products or services.

Branding is in social media captions, billboard color palettes, and the materials brands use for their packaging.

Companies that create strong brands know that their brand identity needs to live everywhere. They know their names extend far beyond the label and can entice consumers to choose their products out of a lineup of options.

For example, the Coca-Cola brand has one of the most recognizable logos around the world. The classic red and white lettering, vibrant artwork, and distinctive font have captured buyers' attention for over a century.

business branding, coca cola

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Having stood the test of time, the Coca-Cola brand is a testament to the power of consistent, successful branding that consumers have come to love.

That said, branding is an iterative process and requires getting in touch with the heart of your customers and your business. However, it's not exactly the same as marketing.

Next, we take a look at the similarities and differences between branding and marketing.

Branding vs. Marketing

While it‘s easy to combine branding and marketing into one discipline, they’re quite distinct. It's also common to hear branding and marketing compared in terms of priorities. The truth is they are both essential to a successful business and must work in harmony for a business to grow.

Put simply, branding is the identity of a company, and marketing includes the tactics and strategies, which communicate that vision.

business branding vs marketing

As a business grows, both branding and marketing get more complex. This growth often means that both areas of a business will develop strategies and tactics to support different goals.

In branding, these actions usually support the business’s story and identity. In marketing, these actions usually amplify a company's products, customers, or other initiatives in order to drive sales.

Branding is important for a variety of reasons — and we’ll go through them below.

Other benefits of branding include the following.

1. Influencing Purchasing Decisions

Branding shapes how consumers perceive a product or service.

A strong brand image can create positive associations with quality, value, or a particular lifestyle, influencing purchasing decisions.

In fact, 62% of consumers say that their purchase decisions are heavily influenced by a brand’s values.

2. Creating an Identity for Your Business

A brand extends beyond a company’s product or service. Branding gives your business an identity. It gives consumers something to relate to and connect with beyond the product or service they're actually purchasing.

3. Helping Customers Remember Your Business

Branding makes your business memorable. It’s the face of your company and helps consumers distinguish your business across every medium.

4. Boosting Advertising and Marketing

Branding supports your marketing and advertising efforts. It helps your promotion pack that extra punch with added recognition and impact.

5. Building Employee Support

Branding brings your employees pride. When you brand your company, you’re not only giving your business identity. You’re also creating a reputable, highly-regarded workplace. Strong branding brings in strong employees.

Brand Strategy Guide

It‘s true. Branding is creative work. It’s also a team effort, and there are many stakeholders who should be involved in the process. Everyone has an opinion. Navigating useful feedback and changes can make branding a challenge.

But you don‘t have to invent your brand without help — these templates can help you create a powerful brand. To show you how a template can improve the branding process, let’s walk through a few examples next.

business branding, company history

  • Company Profile Templates. This resource can help you pull together the story of how your company began and how you plan to position yourself in the market. This makes it easier to refine your brand identity and strategy.
  • Company Culture Code Template. The culture of your business and your brand should be intrinsically connected. This useful template makes it easier for your team to hone the core of your unique culture so you can impart that knowledge into your brand.
  • Value Statement Templates. These templates can help you refine the value your company offers to customers. It includes over 30 pages of useful prompts and visual tools to hone your messaging.

Here’s how you can create a brand — or begin the process of rebranding your business.

There’s a lot that goes into a brand, and there’s a lot to consider when building a strong one. So, grab a notebook and jot down ideas as you move through this section. Recognize that branding is an iterative process. This means you might be repeating some of these steps as you brainstorm and build your brand.

Want to build an effective, measurable brand? Download our free guide on how to build a brand.

Define your brand's purpose.

Before diving into the specifics, take a step back and define the overall purpose of your brand. What impact do you want to have on your customers and the world?

This purpose should guide all of your branding decisions.

1. Understand your brand's origin story.

Every brand has an origin story — the reason the founders started the company and the problems they set out to solve. Building a brand that feels authentic and resonates with customers means understanding and communicating this story.

Real-Life Brand Example: Airbnb

Airbnb‘s origin story is that the founders couldn’t afford to pay rent, so they rented out air mattresses in their apartment to make extra money.

This experience made them realize there was an opportunity to create a marketplace for unique accommodations and experiences. Embracing this origin story has shaped Airbnb's mission-driven, community-focused brand.

Testing It Out

Let’s put this into action by creating a brand for a social media marketing platform.

I created a simple origin story for a social media marketing platform: "As a small business owner herself, our founder was frustrated by how time-consuming and challenging social media marketing could be.

She set out to build a platform that would simplify the process and enable authentic connection, to help small businesses like hers grow." Distilling this story will help humanize the brand.

2. Determine your target audience.

Branding leads to awareness, recognition, trust, and revenue. We’ve talked about that. But let’s take a step back and understand where those stem from: consumers. And not just any consumers — your target audience and customers.

70% of consumers say that they want a personalized experience. But how can you offer that experience if you don’t have a clear idea of who they are?

If your brand doesn’t resonate with your audience, it won’t lead to that awareness, recognition, trust, and revenue. That’s where target market research comes in.

Before pressing pen to paper (or cursor to digital document), you must understand to whom your branding will be speaking.

Who does your product serve? Who is your ideal customer? Why did you create your business in the first place?

What you learn about your target market and buyer personas will influence your branding decisions down the line, so make this step your first priority.

Testing It Out

For my social media marketing platform, I‘ve defined the target audience as small business owners who are looking to grow their business through social media, but don’t have a lot of time or resources to devote to it. They appreciate authenticity and want to connect with their customers in a genuine way.

3. Establish your mission statement.

Let’s return to a question I asked in the last step: Why did you create your business? Answering this will help you build your mission statement. This statement defines your purpose and passion as an organization.

Before you can craft a brand that your audience recognizes, values, and trusts, you must be able to show what your business has to give. Then, every part of your brand (logo, tagline, imagery, voice, and personality) can reflect that mission and vision.

Your mission statement is a building block of your brand manifesto. It encompasses why your organization exists and why people should care about your brand.

Featured Resource: Mission Statement Examples & Templates

business branding, mission statement

Download these free mission statement examples and templates and learn the ins and outs of two of the most valuable strategic planning elements for businesses.

Real-Life Brand Example: Patagonia

Clothing brand Patagonia's brand purpose is to “Save our home planet.” This clear and impactful purpose guides everything they do, from their product design to their environmental activism.

Customers love it and consider it the most reputable brand in the United States.

Testing It Out

I wrote the following mission statement for the mock social media marketing platform: “To empower small businesses to authentically connect with their customers and grow their brand through innovative and accessible social media marketing tools and resources.”

This mission statement reflects the brand's purpose and the value it aims to provide.

4. Define your unique values, qualities, and benefits.

There are probably lots of businesses in your industry and niche. It’s easy to focus on your competition (and there’s a time and place for competitive analysis), but, for now, let’s focus on you.

What’s one thing that your business has that no one else can mimic (er, legally)? Your brand.

Because of that, you must make sure that your brand is made from and inspired by elements that are solely yours: the values, benefits, and qualities that make your company unique.

Take a moment to jot down a list of what sets your business apart from others. I’m not talking about product features (like appearance, components, or capabilities). I’m referring to how your products or services improve lives and contribute to success.

Real-Life Brand Example: Tower 28 Beauty

You may have heard of Tower 28; they’re a beauty company that went viral on TikTok in 2021. I order their skincare products for two reasons:

  • They steer clear of harmful ingredients, and
  • I trust and respect the brand (and it’s gorgeous.)

On their website, they’ve clearly and simply outlined their unique values and benefits as part of their overall brand. This makes it easy for customers like me to trust their products and choose them over competitors.

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Testing It Out

Some unique values and benefits I defined for the social media marketing platform:

  • Affordable and accessible for small businesses on a budget.
  • Enables authentic connection and engagement with customers.
  • Simplifies social media marketing to save small business owners time.
  • Empowers small businesses to grow through social media.

5. Create your visual assets.

At this point, you should understand your target audience, your mission statement, and the unique qualities that make up your business.

Can you say with confidence that you’ve finished these steps? If your answer is yes, it’s time to move on to one of the more exciting parts of branding — the visual design. We’re talking about your logo, color palette, typography (fonts), iconography, and other visual components.

Featured Resource: How to Create a Brand Style Guide

business branding, brand assets

As you create these elements, build a set of brand guidelines (or a brand style guide) to govern the composition and use of your visual assets.

This will ensure that whoever uses your new branding does so accurately and consistently. Check out these examples of brand style guides for some inspiration.

Note: Design can be just as intimidating as it is exciting. Consider hiring a professional with logo and identity design experience or starting with a few helpful design templates.

Real-Life Brand Example: HubSpot

Our visual branding is distinctive and consistent. We use the signature orange color across our website, advertising, and social platforms.

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Our logo is also instantly recognizable.

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Testing It Out

For the social media marketing platform, I selected:

  • Logo. A chat bubble icon incorporating an upward trending arrow to symbolize growth through conversation
  • Colors. A vibrant, friendly teal as the primary color. Gray and white as secondary colors.
  • Fonts. A rounded, approachable sans-serif font for headings. A clean, easy-to-read sans-serif for body copy.
  • Imagery. Photos featuring small business owners connecting with customers and growing their business. Minimalist illustrations. These visual elements create a cohesive brand feel that’s modern, approachable, and conveys growth.

6. Find your brand voice.

Next, consider the voice of your brand. What would your brand sound like if you had a conversation with it, or if it texted you?

How you communicate with your target market is also considered part of your branding. You want to define a brand voice that connects and resonates with your audience — otherwise, they probably won’t pay attention. Because of that, don’t hesitate to return to step one to get familiar with to whom you’re speaking.

From your advertising campaigns and Instagram captions to your blog posts and brand story, your tone must be consistent.

So, give your audience a chance to get familiar with your brand and learn to recognize the sound of your voice. Better yet, create a fun, entertaining voice, and your customers will look forward to your social media and email updates.

Real-Life Brand Example: MailChimp

MailChimp is a great example of a brand that speaks with a clear, consistent tone. When I used their free plan for my small business, I always chuckled when receiving their emails and scanning their Instagram feed.

business branding, mailchimp

From its web copy to its social media posts, MailChimp has a clear brand voice that's personable, fun, and accessible. It can be hard to explain the technical parts of a software product (like A/B testing), but MailChimp has finessed that, too.

Testing It Out

I defined key traits of the social media marketing platform's brand voice:

  • Friendly and approachable.
  • Informative but not overly technical.
  • Empowering and encouraging.
  • Occasional use of humor.

7. Put your branding to work.

Your brand only works if you do. Once you finish designing and creating your new brand (or rebrand) integrate it throughout every inch of your business.

Pay extra attention to make sure that it’s displayed anywhere your business touches customers. Here are a handful of tips for applying your brand across your organization.

Want to build an effective, measurable brand? Download our free guide on how to build a brand.

Testing It Out

To implement the new branding for the social media marketing platform, I'd take the following steps:

  • Apply visual branding elements to the platform interface, website, social media profiles, and any marketing materials.
  • Refine messaging on the website and in marketing copy to align with brand voice
  • Train team members on the new brand guidelines.
  • Develop branded content like blog posts, social media posts, and email newsletters.
  • Ensure branded visuals and voice are used consistently in all future designs, product updates, and customer interactions.

How to Brand Your Business by Channel

1. Website

50% of internet users consider a website’s design when forming an opinion about a business. So, splash your logo, color palette, and typography across your website. Don’t use anything but your predefined assets in your brand guidelines.

Your website is a major part of your company identity — if it doesn’t reflect your brand, it will only create a jarring customer experience. Also, be sure that all web copy, calls-to-action, and product descriptions speak with your brand voice.

business branding, grader

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Try this website grader for a free evaluation of your website, with tips on how to make improvements.

Real-Life Brand Example: Shopify

Shopify‘s website perfectly embodies its brand. The clean, minimal design and straightforward copy reflect Shopify’s mission to simplify ecommerce. Consistent use of brand colors, fonts, and illustrations create a cohesive experience.

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Testing It Out

For the social media marketing platform's website, I applied the teal and gray color scheme and rounded, friendly fonts. The copy emphasizes ease-of-use and authentic connection, in line with the brand voice. Customer testimonials and case studies showcase successful small businesses to inspire and build trust.

2. Social Media

Increasing brand awareness is a top goal for social marketers, according to 2022 research. All profile photos, cover art, and branded imagery should reflect your brand. Consider putting your logo as your profile photo. This will make it easier for customers to recognize your business. As with your website, be sure all profile information, posts, and captions show off your brand voice.

Real-Life Brand Example: Wendy's

Wendy's social media presence is a masterclass in branding. Their profile photos feature their iconic logo and mascot. Their tweets are sassy, playful and on-brand.

business branding, wendys

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This strong branding has earned Wendy's a massive social following.

Testing It Out

Across social profiles, I used the branded chat bubble logo icon as the profile photo. Cover images feature the vibrant teal and photos of small business owners connecting with customers. Captions are written in a friendly, encouraging brand voice, with tips and resources to help small businesses grow using social media.

Consistent use of branded hashtags (#AuthenticSocialGrowth) reinforces key messaging.

3. Packaging

If you have a physical products business, your product is probably the most tangible way that customers interact with your brand. For that reason, your packaging should highlight your new branding — in its design, colors, size, and feel.

Real-Life Brand Example: Chobani

I love Chobani yogurt (confession: I’m eating it right now). Their branding immediately tells me that they produce authentic, healthy Greek yogurt.

That’s one of the main reasons I buy Chobani. It makes its yogurt packaging with recyclable paper cups — an intentional decision that supports the overall experience they’ve paired with purchasing and eating the Chobani brand.

4. Advertising

Advertisements (digital and print) are often used to establish brand awareness and introduce consumers to your brand. In fact, according to HubSpot research, 33% of marketers use paid ads to increase brand awareness.

Because of this, it’s critical that they display your branding. In fact, your branding should make the ad creation process easier. With your brand style guide, you already know how your ads should appear and what type of copy to write.

Real-Life Brand Example: Oatly

Oatly‘s ads are quirky, bold, and instantly recognizable. With irreverent copy, stark black and white imagery, and the consistent Oatly logo, they command attention. The ads perfectly capture Oatly’s unconventional brand.

business branding, oatly

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Testing It Out

Digital ads for the social media marketing platform feature bold text in the brand fonts and colors.

Copy focuses on the pain points of the target audience (“Struggling to grow your small biz on social? We can help!”) and the benefits of the platform.

Branded illustrations catch the eye while reinforcing the message. A clear CTA encourages clicks.

Featured resource: Best advertising examples

5. Sales and Customer Service

A brand is only as powerful as the people behind it, and if your people aren’t putting your brand to work, it won’t work for you. Moreover, your brand applies to more than your marketing.

Inform your sales and customer service folks of your brand guidelines and tell them to use them, especially when they engage directly with customers. Whether they're sharing a branded product demo or answering customer questions, encourage them to use your logo, tagline, imagery, and brand voice.

Real-Life Brand Example: Amazon

Amazon is known for its exceptional customer service, which is a key part of its brand promise. For example:

  • 24/7 customer support via phone, email, and chat
  • No-hassle returns and exchanges
  • Proactive communication about delays or issues with orders
  • Personalized recommendations based on purchase history

Testing It Out

I developed a brand training for all customer-facing teams. It covers the platform's mission, target audience, brand voice, and visual guidelines. I also provided buyer personas using persona templates so teams understand who they’re addressing better.

Featured Resource: Buyer Persona Templates

business branding, persona

Download our free Persona Templates to easily organize your target audience research and strengthen your marketing.

Sales reps use branded slides for demos, and stress ease-of-use and authentic connection in their pitches. Customer service reps spend as much time as needed to help small business owners succeed on the platform, in a friendly and encouraging tone. All teams have easy access to approved brand assets.

Check out these examples of small business branding for more inspiration.

Branding Terms to Know

Here are some other brand-related buzzwords you should know. They show the importance and value of branding your business.

Brand Awareness

Brand awareness refers to how familiar the general public and your target audience are with your brand. High brand awareness leads to brands being referred to as “trending,” “buzzworthy,” or “popular.”

Brand awareness is important because consumers can’t consider purchasing from your brand if they’re not aware of it.

👉🏼 Strong branding makes your business known.

Brand Extension

Brand extensions are when companies “extend” their brand to develop new products in new industries and markets. Consider Honda lawn mowers or Martha Stewart “Good Things.”

Brand extensions allow companies (or individuals) to leverage brand awareness and equity to create more revenue streams and diversify product lines.

👉🏼 Strong branding brings in more money.

Brand Identity

Brand identity is the personality of your business and the promise you make to your customers. It’s what you want your customers to walk away with after they interact with your brand.

Your brand identity is typically composed of your values, how you communicate your product or service, and what you want people to feel when they interact with it.

👉🏼 Strong branding gives your business more than a name.

Brand Management

Brand management refers to the process of creating and maintaining your brand.

It includes managing the tangible elements of your brand (style guide, packaging, color palette) and the intangible elements (how it's perceived by your target audience and customer base).

Your brand is a living, breathing asset, and it should be managed as such.

👉🏼 Strong branding requires consistent upkeep.

Brand Recognition

Brand recognition is how well a consumer (ideally in your target audience) can recognize and identify your brand without seeing your business name — through your logo, tagline, jingle, packaging, or advertising.

This concept goes hand-in-hand with brand recall, which is the ability to think of a brand without any visual or auditory identifiers.

👉🏼 Strong branding keeps your business top-of-mind.

Brand Trust

Brand trust refers to how strongly customers and consumers believe in your brand.

Do you deliver on your marketing promises? Do your salespeople and customer service go above and beyond?

These things can create trust among your customers, which is important in a world where a mere 14% of people feel confident in large businesses.

👉🏼 Strong branding builds trust with your customers.

Brand Valuation

Brand valuation is the commercial valuation of your brand derived from consumer perception, recognition, and trust.

This concept goes hand-in-hand with brand equity. A powerful brand can make your business invaluable to investors, shareholders, and potential buyers.

👉🏼 Strong branding increases your business’s value.

1. Treat your brand like a person.

To best wrap your head around the branding process, think of your brand as a person. Your brand should have an identity (who it is), personality (how it behaves), and experience (how it’s remembered).

Ask yourself these questions about your brand:

  • How would your brand introduce itself?
  • If it had to describe its appearance, how would it do so?
  • How would your brand talk about your products or services? Would it be serious and professional, or would it be humorous and edgy?
  • What would someone say about your brand after “meeting” it for the first time? What are a few sentences they’d use to describe it?

The purpose of branding is to create relationships with your customers. The easiest way to do this is to treat your brand as a person and understand that you want your customers to do the same.

Testing it out

I imagined the social media marketing platform brand as a person:

  • She would introduce herself as a helpful, savvy friend who's excited to help small businesses grow using the power of social media.
  • She would describe her appearance as modern, bright, and approachable, with a friendly smile.
  • She would talk about the platform enthusiastically, emphasizing how it makes social media marketing easy and helps form authentic customer connections. Her tone would be warm and encouraging.
  • After “meeting” her, someone would describe her as knowledgeable, supportive, and genuinely invested in their success. They'd say she made social media marketing feel accessible and even fun.

Envisioning the brand as a person helps create a cohesive, relatable brand identity to build customer relationships.

Featured Resources

2. Prioritize consistency.

SEMRUSH Social Customers want authenticity — Semrush’s research points out that customers want “natural”, user-generated-like content and “realness.”

Consistency is essential for branding because it builds trust and shows customers that your values are authentic. Without it, you could accidentally undermine your brand and confuse your customers.

Recognizable, valuable brands focus on consistency — and they reap the benefits.

So, make your brand a unified presence across mediums and platforms. This makes it easy for your customers to get familiar with, recognize, and come to prefer your brand over time. Brand guidelines can help with this initiative.

Take a look at this post for consistent brand examples and ideas.

Testing it out

To ensure consistency for the social media marketing platform brand, I:

  • Created detailed brand guidelines outlining the mission, values, voice, and visual elements. Distributed this to all team members.
  • Set up templates for marketing materials, social media posts, and sales docs to make it easy to maintain visual consistency.
  • Scheduled regular brand audits to check that all branded assets are aligned and make updates as needed.
  • Appointed a brand manager to oversee all branded content and communications.

3. Build and follow a brand strategy.

A brand strategy is more than your brand guidelines.

It’s a plan with specific, long-term goals that your team can achieve as your brand evolves. These goals typically revolve around your brand’s purpose, emotion, flexibility, competitive awareness, and employee involvement.

Remember how I said that branding is a continuous process? There’s a lot that goes into it. A brand strategy can help you turn that process into a well-oiled practice that keeps your brand moving toward success and recognition.

Testing It Out

I developed a brand strategy for the social media marketing platform that includes:

  • Purpose: Empower small businesses to authentically connect with customers and grow using social media.
  • Emotion: Supportive, empowering, approachable.
  • Flexibility: Adapt voice and visuals for different social platforms while maintaining core brand elements.
  • Competitive awareness: Regularly monitor competitor branding and identify opportunities to differentiate.
  • Employee involvement: Engage employees in branding through training, encouraging brand advocacy, and reinforcing brand values.

4. Don’t let inspiration turn into imitation.

Competitive analysis is important. Not only does it educate you on where your competition stands and how they are excelling, but it can also give you ideas on how you can improve or further set apart your brand.

But be careful to not fall into an imitation trap. Keep your competitive research limited and focus on what your organization brings to the table.

Just because a competitor (or two) has branded their company in a certain way doesn’t mean that you have to follow suit. New, unique, provocative brands are memorable brands.

Testing It Out

While researching competitors in the social media marketing space, I noticed a lot of similarities — tech-focused language, muted color palettes, generic stock photos. Rather than imitate these trends, I saw an opportunity to set our brand apart with:

  • Vibrant, eye-catching brand colors.
  • Authentic lifestyle photography showing real small business owners.
  • Approachable, jargon-free voice.
  • Emphasis on building genuine customer relationships, not just metrics.

5. Use branding to hire.

Strong branding makes your employees proud. I know I’m proud to be part of HubSpot. Leverage your branding to attract talented people. If hiring is a strong initiative for your organization, dedicate some of your resources to employer branding.

Employer branding is how you market your company to job seekers and current employees. If you’re publicly proud of your organization, others will be, too.

Testing It Out

To attract top talent to the social media marketing platform team, I:

  • Updated our careers page with compelling branded content about our mission, values, and culture.
  • Developed a social media campaign featuring employee stories and behind-the-scenes glimpses of life at the company.
  • Created branded welcome kits for new hires, including swag with our logo and colors.
  • Encouraged employees to share their experiences on social media and Glassdoor.

Ready, Set, Brand

Branding is your organization’s name, logo, color palette, voice, and imagery. It’s also more. It’s that intangible feeling your customers have when they interact with your brand. You know, that experience we talked about in the beginning.

That’s how powerhouse brands deviate from all the others. The tangible components contribute to this — a gorgeous logo, a clever tagline, an authentic manifesto, and a clear brand voice — but truly strong brands thrive when they focus on the big picture of their brand.

Get to the heart and soul of your target audience and your organization, and a successful brand will follow.

Editor's Note: This article was originally published in March 2021 and has been updated for comprehensiveness.

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