Another personal obsession:New Forrester report: ‘Speech analytics has found its voice with AI’

The firm’s first evaluative report on this space rates vendors who leverage AI to turn phone calls into action items, voice-of-customer results and marketing opportunities. The post New Forrester report: ‘Speech analytics has found its voice with AI’ appeared first on Marketing Land.

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from Marketing Land - Internet Marketing News, Strategies & Tips https://marketingland.com/new-forrester-report-speech-analytics-has-found-its-voice-with-ai-243524
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