Another personal obsession:[24]7 launches ‘emotional intelligence’ for its virtual agent

In text-based conversations, its AIVA agent can now tell when a customer is unhappy, so it can offer some consolation and toss to a human agent. The post [24]7 launches ‘emotional intelligence’ for its virtual agent appeared first on Marketing Land.

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from Marketing Land - Internet Marketing News, Strategies & Tips https://marketingland.com/247-launches-emotional-intelligence-for-its-virtual-agent-246655
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