Another personal obsession:Email and phone communications dominate conversational martech, but chat isn’t far behind

New research produced by Drift and SurveyMonkey Audience shows increasing shift in consumer expectations when it comes to communicating with brands.

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from Marketing Land - Internet Marketing News, Strategies & Tips https://marketingland.com/email-and-phone-communications-dominate-conversational-martech-but-chat-isnt-far-behind-263873
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