Another personal obsession:Awe-inspiring customer experience starts, and ends, without ‘gotchas’

CX is much greater than a single interaction and must be championed from the C-suite and orchestrated across the lines of business and functions.

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from Marketing Land - Internet Marketing News, Strategies & Tips https://marketingland.com/awe-inspiring-customer-experience-starts-and-ends-without-gotchas-269223
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