Another personal obsession:Is it time to add a Journey Manager to your customer experience team?

Customer experience expert Kerry Bodine says companies need to adopt a customer journey mindset to break down silos and truly serve customers.

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from Marketing Land - Internet Marketing News, Strategies & Tips https://marketingland.com/is-it-time-to-add-a-journey-manager-to-your-customer-experience-team-270718
via Mister Fire