Another personal obsession:Is it wise to rob CX to pay for growth?

The lack of attention to user needs will eventually manifest as a bottom-up revolt and when those users become decision-makers, it will negatively impact the business.

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from Marketing Land - Internet Marketing News, Strategies & Tips https://marketingland.com/is-it-wise-to-rob-cx-to-pay-for-growth-270494
via Mister Fire