B2B, B2C... Don't get distracted by the acronymns. Columnist Sanjay Dholakia believes such labels get in the way, and marketers instead need to engage with customers and tailor their messages on a human level.
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from Marketing Land - Internet Marketing News, Strategies & Tips http://marketingland.com/not-b2b-b2c-b2-human-insights-ge-healthcare-149053
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