Another personal obsession:Report: Bad Phone Experience Will Send 74 Percent Of Consumers To A Competitor

In the era of online reviews and social media you’d think that customer service and customer loyalty would be a central focus of most brands and marketers. But they’re typically not, though one often hears lip service paid to these values. In reality most industries deliver poor...

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from Marketing Land - Internet Marketing News, Strategies & Tips http://marketingland.com/report-bad-phone-experience-will-send-74-percent-of-consumers-to-a-competitor-151774
via Mister Fire