Another personal obsession:Organizing for simplicity: An inside look at Humana’s digital transformation

Humana Digital Enterprise Vice President Jeff Reid shares the organizational transformation that supported a doubling of a key NPS metric in a Q&A with contributors Nadine Dietz and Erica Seidel.

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from Marketing Land - Internet Marketing News, Strategies & Tips http://marketingland.com/organizing-simplicity-humanas-digital-enterprise-vice-president-shares-organizational-transformation-supported-doubling-key-nps-metric-195195
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