Another personal obsession:What airlines can learn from smart marketers about the customer experience

The airline industry has been hit with some highly public complaints over the past few months. Columnist Evan Magliocca discusses how airlines are lagging in the customer experience and what they -- and any brand -- can do to put customers first.

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from Marketing Land - Internet Marketing News, Strategies & Tips https://marketingland.com/airlines-learn-customer-experience-225837
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